Service Coordinator

Would you like to advance your career at an innovative, technology-driven company? If yes, we have an opportunity for you! SAV Eyehear sells, designs, installs and services cutting-edge automation technology and AV and security systems for luxury residential and commercial spaces in the Flathead Valley.

SERVICE

The SAV Eyehear Service department is built upon a foundation of experience and unmatched industry knowledge. Our Service department ensures the client has an unforgettable experience. This team is supported by team members with a heart for customer service. We believe each of us needs a sense of pride and satisfaction to be the best. In all our interactions with our clients, we seek to deal with others as we have them deal with us. We are most effective when we work together and respect each other’s contributions and believe this mind set translates to a positive client relationship.

JOB SUMMARY:

Reporting to the Service Manager, the Service Coordinator is primarily responsible for answering service requests received via the ProVision dashboard, phone calls, scheduling, and confirming service jobs. Additionally, providing service job support, including product ordering to the field technicians while maintaining to be the first point of contact with clients.

ESSENTIAL JOB FUNCTIONS:

• Responsible for service and small project scheduling which includes scheduling technicians and coordinating with monitoring partners, clients, and leadership
• Coordinate and communicate with team to ensure field work is appropriately staged and prepped prior to schedule
• Maintain annual service contracts and documentation platforms
• Order product required for service jobs
• Provide high-level customer service in a fast pace environment
  
  
  

SECONDARY JOB FUNCTIONS:

• Maintain and continually update client accounts in Service Fusion clearly identifying, recurring and annual contracts.
  
  
  

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of Microsoft products, Quick Books, and the ability to learn other software implemented throughout the company.
• Skills and proficient in effective communicating primarily to the Client Services Manager and internal team members.
• Must be extremely organized, and possess the ability to follow up with clients, and technicians.
• Self-driven and motivated with a high attention to detail
• Highly refined communication skills and phone etiquette
  
  
  

EDUCATION AND EXPERIENCE REQUIRED:

• High School Diploma or GED
• 3-5 years of experience of working in a professional office environment
  
  
  

EDUCATION AND EXPERIENCE PREFFERED:

• Ability to coordinate people and processes; to quickly learn to read and understand technical specifications and blueprints; and to communicate well with architects, builders, clients and staff.
• Ability to perform calculations, analyze reports, meet deadlines, and engage in strategic and creative problem solving.
• Proficient in computer software(s) related to schedule management
  
  
  

COMPLEXITY & DIFFICULTY:

Degree of Supervision/Independence

• Close – frequent and detailed review of work. Instruction, advice and assistance readily available.
  
  
  

Decision Making required/Freedom to Act

• Follows identified/documented procedures
  
  
  

Benefits Package:

• Employer paid health insurance and life insurance
• Dental, vision, and family health insurance available
• $75/quarter Wellness reimbursement
• $50/month cell phone stipend
• Paid time off
• 7 paid holidays and additional paid floating holiday after 1 year of service
• 401k with 3.5% employer match after 6 months
• Discretionary Bonus, Longevity Bonus and Employee Referral Bonus Eligibility
• Culture that engages and recognizes employees for individual and team accomplishments
• Company provided clothing with logo