Sales Support Engineer

SAV Digital Environments designs, manages and installs innovative home and business automation solutions; audio/video systems, home theater and entertainment, lighting control, window treatments, security/surveillance, and so much more.
We design reliable and intelligent solutions to simplify the user experience, bringing connectivity and efficiency to any environment. Our mission is the relentless pursuit of enriching our clients’ lives through technology, innovation and an unyielding commitment to 24/7 reliable client service.

JOB SUMMARY:
SAV is growing and is in search of a technical Sales Support Engineer to assist the Sales team in expediting client presentation deliverables such as proposals, estimates, and drawings.

ESSENTIAL JOB FUNCTIONS:

• Collaborate with the sales team to understand customer requirements and provide tailored technology solutions that best fit their needs.
• Provide pre-sales technical support, including system design recommendations, product selection, and cost estimation.
• Prepare detailed system proposals, drawings, and documentation for client presentations.
• Work closely with the design team to align standards and processes.
• Offer technical expertise during the sales process by demonstrating products, conducting presentations, and responding to RFPs.
• Assist in the development of marketing materials and technical documentation related to product offerings.
• Support training efforts for the sales team on technical aspects of AV solutions.
• Understand competitors’ products and market trends to effectively position our offerings.
• Provide ongoing technical support to customers during and after the sales process to enhance customer satisfaction and retention.
• Maintain relationships with vendors and manufacturers to ensure access to the latest products and best pricing.

KNOWLEDGE, SKILLS & ABILITIES:

• Strong technical knowledge of residential automation systems, home networking, security systems, and audiovisual solutions.
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Proven problem-solving skills and the ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in using CRM software and Microsoft Office Suite
• A passion for technology and staying updated with the latest trends in home automation and integration.

EDUCATION AND EXPERIENCE REQUIRED:

• Bachelor’s degree in Engineering, Information Technology, or a related field.
• Minimum of 2 years of experience in technical support, sales engineering, or a related role within the technology integration or residential technology industry.

EDUCATION AND EXPERIENCE PREFERRED:

• Experience with project management and familiarity with installation processes in a residential setting.
• Certified in relevant technologies or systems (e.g., CEDIA, Crestron, Savant, Control4, Lutron etc.).