General Manager - Cleveland Brewpub

JOB TITLE: General Manager    

EMPLOYER: Saucy Brew Works – Cleveland

SUMMARY: Manage and direct brewpub operations and activities to ensure effective and profitable operation and growth.

DUTIES AND RESPONSIBILITIES:

• Establishes and monitors standards for the brewpub including but not limited to personnel administration and performance, service to guests, cleanliness, food safety, advertising, and publicity.
• Ensures that all guest service experience initiatives are in place and being implemented throughout the brewpub.
• Develops, implements, and monitors brewpub budget; assists with planning budgets for all departments; reviews and analyzes financial statements
• Monitors overall condition of all public areas; ensures that deficiencies are rectified.
• Maintains visibility and accessibility to guests, staff, and vendors; maintains effective communication with all department managers to ensure all areas of brewpub are performing at established standards.
• Ensures that guests’ needs are fulfilled; responds to guest feedback, including complaints/problems.
• Possesses and maintains through understanding of industry and stays abreast of industry trends; communicates/incorporates information to assure all departments remain current.
• Assists in any department of brewpub as needed.
• Hires, trains, supervises, motivates, and develops managers and staff; manages schedules and workflow.
• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.
• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
• Performs other related duties as assigned by management. 

SUPERVISORY RESPONSIBILITIES:

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  

QUALIFICATIONS:

• Experience in the food service industry (5 year preferred)
• Certificates, licenses and registrations preferred: Servsafe Certified Manager and Food Handler
• Computer skills: Point of Sale Software (Toast), Inventory Management (xtraCHEF), Human Resource Systems (ADP); Spreadsheet Software (Excel), Word Processing Software (Word), Electronic Mail Software (Outlook).

COMPETENCIES:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand.
• Continually required to walk.
• Continually required to talk or hear.
• The employee must frequently lift and/or move up to 50 pounds 

BENEFITS:

• Competitive Compensation
• Medical/Dental/Vision Coverage
• Bonus Program
• Generous Paid Vacation