What are the responsibilities and job description for the Customer Success Specialist position at Sauí?
Description
Customer Success Specialist
Position Responsibilities
Education: High school diploma or GED
Training: Job related as specified in Employee Training Record/Summary, for this position. As required to fill skills gap.
Skills: Microsoft Office, Outlook or other email platform
Experience: Mechanical aptitude, strong organizational skills, proficient in written and verbal communication, ability to multitask, prioritize and problem solve effectively
Other: Strong attention to detail. Team oriented with customer first mindset, prior b2b customer service experience a plus.
Working conditions: Office environment with occasional interaction with shop floor and shipping.
Standard business hours
Customer Success Specialist
Position Responsibilities
- Respond to customer inquiries, via phone or email, in a timely and professional manner.
- Process orders, quotes, returns accurately and efficiently.
- Collaborate with sales, engineering, and operations team to resolve customer issues.
- Maintain customer records and order documentation in CRM/ERP system.
- Responsible for assisting customers with all specs of a customer's order-approval prints, order status, shipment details, and establishing creditworthiness
- Responsible for communicating with internal representatives to follow-up on quotations
- Responsible for coordinating information between the customer, engineering department, and production department.
- Authorized to request changes to the Quality System in order to facilitate improvement or to enhance customer satisfaction.
- Responsible for releasing work orders as required to the manufacturing team as required to fulfill customer requirements.
Education: High school diploma or GED
Training: Job related as specified in Employee Training Record/Summary, for this position. As required to fill skills gap.
Skills: Microsoft Office, Outlook or other email platform
Experience: Mechanical aptitude, strong organizational skills, proficient in written and verbal communication, ability to multitask, prioritize and problem solve effectively
Other: Strong attention to detail. Team oriented with customer first mindset, prior b2b customer service experience a plus.
Working conditions: Office environment with occasional interaction with shop floor and shipping.
Standard business hours