Regional Leasing Consultant

Description

We’re a growing real estate company on the cutting edge. What sets us apart is our dynamic culture: we focus on having the right people in the right seats. By prioritizing work/life wellness, our team members are fully-focused and happy while at work. We develop more than properties, we develop people.

Proficiently secures leases across a broad portfolio while consistently meeting weekly targets through an understanding of customer needs and exceeding expectations. This position holds the responsibility of ensuring a seamless and exceptional customer experience.

Essential Duties and Responsibilities:

Tour Experience

• Handles income sales by phone, email, walk-in, and online chat; manages follow-up on all requests. 
• Promotes positive, proactive customer interactions to make their Saturday experience of the highest quality.
• Consistently communicates with active prospects.
• Uses a consultative leasing approach to elevate customer needs while communicating relevant benefits. 
• Effectively qualifies prospective residents and updates records as necessary. 
• Provides a seamless sales experience to the customer by working with other team members through the sales process.

Meet Application Goals

• Travels to multiple sites and leases apartment homes to achieve occupancy/availability goals for the division.
• Distribute and track lease renewal offers in accordance with current policy and procedure guidelines. 
• Supports Saturday Properties’ culture and values to achieve top Satisfacts survey scores and reviews. 
• Complete weekly/monthly market surveys and update weekly pricing. 
• Inputs all activity and customer information into company-provided databases in a timely and accurate manner.
• Utilizes the interactive pricing application pricing tool with every lease transaction and accurately records all data to support the company's goals and initiatives. 
• Works in a team environment, supporting all team members to exceed customer expectations.
• Supports other centralized departments as directed. 
• Displays a high level of integrity and professionalism in dealing with residents, employees, and outside contacts.
• Maintains the company’s customer service and sales standards.

Competencies:

Be Helpful

Be present and Make it Easy

Be Fun

Be someone that people want to work with and make time for friends, family, and your own passions

Be Better

Be constantly improving, be curious, figure out a better way

Be a Team Player

Put the success of the team ahead of themselves and raise the performance of everyone around them

Take Action

Display urgency- come prepared and make the best decision possible with the information in front of you 

Do the Right Thing

Own our mistakes, make it right, and move forward

Benefits:

• Medical, dental, and vision insurance
• Disability and life insurance
• 4 weeks paid time off
• 11 paid holidays and volunteer time off
• 401(k) plus match
• Employee wellness program

Requirements

Minimum Qualifications:

• High School Diploma or equivalent work experience
• 2-3 years of experience in a sales environment
• Superior customer service skills and desire to help people 
• Strong detail orientation, administrative and organizational skills
• Demonstrated proficiency in working with computers, including word processing, excel, calendar management, software/database 
• Excellent oral and written communication skills to effectively communicate with employees, customers, and vendors 

Preferred Qualifications:

• Appfolio experience