Home Finding Specialist/Leasing Coordinator

Description

We’re a growing real estate company on the cutting edge. What sets us apart is our dynamic culture: we focus on having the right people in the right seats. By prioritizing work/life wellness, our team members are fully-focused and happy while at work. We develop more than properties, we develop people.

Responsible for supporting the leasing function for specific communities within Saturday Properties. Serves our future residents by offering expertise to streamline the home-finding search. Sets quality tours and process renewals to support the division's goal of sustained occupancy.

Essential Duties And Responsibilities

Lead Management

• Handle incoming sales by phone, e-mail, and online chat
• Uses a consultative leasing approach to evaluate customer needs while communicating relevant benefits
• Engage, Discover, Build Value, and Advance with each prospect and follow up until they have set an appointment, found a home within our portfolio, or decided not to move
• Provide information regarding specific communities as well as services offered with the goal of generating leases for the sites
• Promotes positive, proactive customer interactions to make their Saturday experience of the highest quality
• Input all activities into company provided databases in a timely and accurate manner
• Accurately communicate the benefits and features of the Saturday portfolio
• Stay up to date with all promotions/leasing incentives
• Ability to work in a team environment. Supporting each other to exceed customer expectations and sales goals
• Provide accurate information to residents and prospects in a courteous manner; fill all reasonable requests or requirements
• Maintain company's customer service and sales standards
• Supports other centralized departments as directed
• Displays a high level of integrity and professionalism at all times in dealing with residents, employees, and outside contacts
• Maintain company’s customer service and sales standards
• Perform additional duties as assigned, such as helping applicants through the application process, confirming move-in requirements, insurance audits, etc.
  
  

Accurate Lease Files

• Promotes positive, proactive customer interactions to make their Saturday experience of the highest quality
• Distribute and track lease renewal offers in accordance with current policy and procedure guidelines
  
  

Requirements

Minimum Qualifications:

• High School Diploma or equivalent work experience
• Two years experience in a customer service environment
• Superior customer service skills and desire to help people
• Strong detail orientation, administrative and organizational skills
• Strong detail orientation, administrative and organizational skills
• Demonstrated proficiency in working with computers, including word processing, excel, calendar management, software/database
• Excellent oral and written communication skills to effectively communicate with employees, customers, and vendors
  
  

Preferred Qualifications

• Multilingual