What are the responsibilities and job description for the Project Manager (Field Service Technician) position at Satori Digital?
What success looks like
Your fingerprints will be on every installation, shaping the technician experience and driving the scale Meter needs to reach utility status. In your first six months, you will:
Keep projects on track: Deliver >90% of installations on time by owning live technician support and unblocking issues in real time.
Raise quality standards: Reduce rework rates <5% and ensure compliance with installation artifacts and validation checks.
Accelerate installs: Partner with Operations Engineering to roll out automated technician tooling that cuts install validation times by 30%.
What your day-to-day will look like
From day one, you’ll be in the center of the action. A typical week might include:
Running live installation support shifts - answering technician questions, guiding them through steps, and escalating blockers.
Troubleshooting networking and hardware issues in real time, logging root causes, and ensuring fixes stick.
Documenting progress across active installs and pushing updates to project managers and internal stakeholders.
Spotting recurring issues and working with Operations Engineering to design new playbooks, tools, or product changes.
Translating technician feedback into product improvements, ensuring our hardware and software are purpose-built for the field.
Where you can take this role
In year two, you could design automated validation tools that remove manual install steps, lead the rollout of new technician onboarding programs that cut ramp time in half, and shape product improvements that fundamentally change how installations are done in the industry. Your work will directly define how Meter scales installation quality and speed worldwide.