What are the responsibilities and job description for the Telecommunications Dispatcher position at Satellite TV & Internet Installation?
Job Summary
We are seeking a dynamic and highly organized Dispatcher to coordinate and manage the efficient movement field technicians. In this vital role, you will serve as the central communication hub, ensuring that appointments are scheduled, routes are optimized, and all logistical operations run smoothly. Your proactive approach and attention to detail will help improve fleet management, and enhance overall customer satisfaction. This position offers an exciting opportunity to be at the heart of planning and logistics operations, making a tangible impact on our company's success.
Responsibilities
- Coordinate dispatching of requests using management systems such as Salesforce.
- Utilize GPS and GIS tools to monitor vehicle locations, optimize routes, and ensure timely appointments.
- Communicate effectively with technicians and teams via multi-line phone systems while maintaining professional phone etiquette.
- Enter data accurately into systems like excel and Google databases to track appointment statuses.
- Manage schedules, ensuring proper documentation and compliance with procedures.
Experience
- Proven experience in dispatching within a logistics environment.
- Familiarity with management systems such as Salesforce or equivalent platforms.
- Strong understanding of planning and logistics.
- Proficiency in using GIS mapping tools, and multi-line phone systems for effective communication.
- Demonstrated analysis skills to evaluate routing options and optimize utilization.
- Excellent communication skills with the ability to handle phone inquiries professionally while maintaining clear documentation.
Pay: $ $15.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $15