Front Desk Administrator / Client Coordinator

Company Description

SASS Shutters and Sunshades specializes in crafting custom window coverings that combine functionality and beauty. Based in Sarasota, we have built a strong reputation for expert craftsmanship, quick turnaround, and personalized service. From initial design consultations to flawless installations, we ensure a superior customer experience. We proudly manufacture locally, offering a range of products such as shutters, smart shades and drapery, all backed by industry-leading warranties.

Role Description

• This is a full-time, on-site role for a Front Desk Administrator / Client Coordinator located in Sarasota, FL. The role involves serving as the first point of contact for clients, providing excellent customer service, and handling front desk responsibilities. Additional tasks include managing administrative duties, coordinating client appointments, handling incoming calls, and ensuring smooth office operations. This position plays a pivotal role in delivering an exceptional client experience.

Responsibilities

• Greet clients warmly and create a first-class showroom experience
• Offer refreshments such as water or coffee
• Maintain a clean, professional, and organized showroom
• Answer incoming phone calls with enthusiasm and professionalism
• Identify client needs and direct inquiries appropriately
• Schedule and confirm consultations
• Follow up with prospective and existing clients
• Coordinate installation schedules and logistics
• Track projects and assist with customer communications
• Manage administrative tasks and customer records
• Assist with invoicing, deposits, accounts receivable, and other basic accounting functions
• Support the sales team as needed
• Assist with social media posting and engagement (a plus)

Qualifications

• Proficiency in Receptionist Duties, including managing appointments, answering calls, and welcoming clients with professionalism and warmth
• Strong Customer Service and Communication skills with the ability to handle inquiries and provide client support in a friendly, efficient manner
• Experience in Administrative Assistance functions, such as scheduling, maintaining records, and managing office supplies
• Excellent organizational and multitasking abilities
• Proficiency with office software such as Microsoft Office Suite and emails
• Accounting or bookkeeping experience preferred
• Ability to work independently and collaboratively in a team-oriented environment
• Previous experience in customer-facing or administrative roles is preferred

Schedule

Tuesday – Friday: 10:00 AM – 5:00 PMSaturday: 10:00 AM – 2:00 PM

Compensation & Benefits

• $20–$25 per hour based on experience and qualifications
• Bonus and commission opportunities
• Performance-based incentives
• Opportunity for advancement and increased earnings
• Positive, team-oriented work environment
• Long-term career growth with a respected local company