What are the responsibilities and job description for the Customer Support & Experience Specialist position at Sashco?
If you are passionate about our products and how they perform, are a good storyteller, enjoy evangelizing about our products AND our company, there is no better position in the company to do just that. As the Customer Support & Experience Specialist, you need to deliver a superior experience to both end-user customers and direct buyers with ordering product, providing technical information, and resolving problems.
Status: Flexible (Full-Time or Part-Time job share)
Salary Range: $19.00 - $22.00/hr
Ideal Candidate:
- Answer customer technical questions in a professional, accurate, and timely manner.
- Take orders by phone, fax, online, in person, or other means as needed. Process requests for literature and samples.
- Enter orders or data into appropriate systems and double check for accuracy.
- Maintain and communicate all relevant customer information, including customer databases, shipment tracking, etc.
- Actively listen to and respond appropriately to customer complaints and claims, recording notes in appropriate systems. Refer complaints of possible manufacture defects to Quality Check Team for investigation.
- Provide accurate, timely, friendly information via live chat.
- Respond to customer e-mail inquiries per team guidelines as well as handle any day-to-day correspondence and routine phone inquiries.
- Process return authorizations (RMAs).
- Request credit and/or debit memos from Accounts Receivables to reconcile pricing or billing problems.
- Update and maintain procedures for regular tasks.
- Process EDI orders and maintain basic information in appropriate systems.
Candidates must haves:
- Minimum of 3-5 years related experience and/or training preferred
- Proficient in Microsoft Office (heavy in Word, Excel, Outlook, OneNote)
- Salesforce and Dynamics GP experience a plus.
- Excellent written and verbal communication skills.
- Strong attention to detail.
- Ability to travel up to two events a year.
- Other duties as assigned.
How To Join Our Team
Please submit your resume and complete the word survey found here: https://go.apply.ci/s/83CAC30000
We are asking you to complete the Culture Index Survey to:
- Better identify your strengths
- Assist us in better management and development processes
First and foremost, please be informed that Culture Index is:
- A survey, not a test. There is no passing or failing.
- There is no such thing as a perfect result
- We only measure work related behaviors.
- We do not measure intelligence.
- We do not measure a person’s learning curve.
- We cannot determine race, gender or religion.
- We cannot determine your age.
- We cannot determine your ambition.
- We do not measure anything abnormal or clinical.
Take your time, read the instructions, and complete the survey by yourself. We thank you in advance for your cooperation. You may upload your resume after completion of the survey.
If you need help with your application or to learn more about our hiring process, you can find support here: https://www.sashco.com/careers/
Sashco is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Salary : $19 - $22
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