What are the responsibilities and job description for the Onsite Technician position at SASA Consulting?
Job Overview
SASA Consulting is a leading company in our industry in the region. We're now hiring an Onsite Helpdesk Technician in Walton, NY to fulfill a dedicated, onsite position. If you're excited to be part of a winning team, SASA Consulting is a perfect place to get ahead. You'll be glad you applied to SASA Consulting
Responsibilities for Onsite Technician
- Perform Daily Onsites at our client's multiple locations
- Manage Help Desk tickets in a timely manner according to company standards
- Respond to customer issues via phone, ticket system according to company standards
- Provide customer assistance
- Must document customer interactions
- Run diagnostics to resolve customer reported issues
- Escalate issues to the next Tier with next level of difficulty
- Install, make changes and repair computer hardware and software
- Follow-up with customers to ensure issues are resolved
Qualifications for Help Desk Technician
- 2 years of experience working in a help desk environment
- Flexibility to work a variety of shifts with minimal notice
- Proficiency with Microsoft Windows computers
- Excellent oral communication skills
- Detail oriented in order to keep detailed notes on tickets
- Highly organized to keep Help desk tickets order
- Ability to diagnose and resolve basic computer technical issues.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Active Directory: 1 year (Required)
- Office 365 admin: 1 year (Required)
Work Location: In person
Salary : $20 - $23