Operations Support Specialist

SUMMARY: 

The Operations Support Specialist is a key connection between our customers, visitors, and team members.  As the first point of contact, this position is crucial in maintaining our company’s professionalism and positive image.  In this dynamic role, the Operations Support Specialist ensures the office runs smoothly and efficiently by providing vital operational and administrative support. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

• Performs administrative tasks for leaders such as answering the phone, processing mail, maintaining files, entering data, preparing professional documents (e.g., letters, spreadsheets, presentations), and overseeing petty cash.
• Professionally greets customers, team members, vendors, and visitors, ensuring compliance with company security and Good Manufacturing Practices (GMP) procedures. Ensures the front lobby and desk area present a positive and professional appearance.

• Reviews and processes production work orders. Troubleshoots and resolves inventory and work order discrepancies.
• Works with the Product Data Management team on Product Change Management changes and new item setup.

• Manages all team members/breakroom communication, ensuring effective communication and organization within the breakroom area.  Examples include creating, maintaining, and posting production metrics, plant communications, and updating employment law posters.
• Supports new hire orientation, including welcoming new hires, preparing and processing new hire paperwork, setting up technology, completing I-9 verifications, and assigning lockers and badges.
• Oversees the management of all team member uniforms and invoices, ensuring accuracy and timely processing.

• Coordinates meaningful recognition initiatives to celebrate team member contributions.

• Supports and/or coordinates team member recognition events (e.g., picnic) and wellness work perks (e.g., June Dairy Month celebration), including logistics, communication, and vendor coordination.      
• Manages and stocks office, mailing, and breakroom supplies by monitoring inventory levels and placing orders as needed. Coordinates and maintains meeting space as needed.

• Assists with the administration of workers' compensation claims, incident reporting, recordkeeping of safety training, safety vendor management/ordering, regulatory data gathering, and assistance in reporting

• Collaborates with the payroll team to accurately apply payroll deductions.
• May process donation requests and coordinate donation distributions.
• May support responsibilities associated with the retail store, including inventory and order management, invoicing, and entering data into the Enterprise Resource Planning (ERP) system.

DIRECT REPORTS

This position is not responsible for direct reports.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• High school diploma or equivalency (GED) is required.
• Minimum of 2 years of experience in an administrative role in a professional setting required.
• Minimum 1 year of experience with an Enterprise Resource Planning (ERP) system is preferred.

OTHER KNOWLEDGE, SKILLS, AND ABILITIES

• Alignment with Company Values - Demonstrates behaviors and values that reflect the company’s culture. Sartori’s core values are family, commitment, authenticity, ingenuity, integrity, and humility
• Strong Interpersonal and Communication Skills - Effective verbal and written communication abilities are essential for collaborating with or supporting team members, management, and vendors and representing the employer's professionalism.
• Strong Organizational and Time Management Skills - Ability to manage and navigate complex priorities while meeting deadlines, anticipating needs, and proactively resolving issues.
• Proficient Computer Skills - Strong proficiency in Microsoft Edge and Microsoft Office, specifically Word, Excel, and PowerPoint.
• Customer Service Orientation - Cooperative and considerate approach to enhance the customer experience, reflecting positively on the employer.
• High Level of Accuracy and Reliability - Attention to detail and consistency in task execution ensure sound judgement and responsibility.
• Ability to Work Independently and as Part of a Team - Capable of both independent work and collaborative teamwork, contributing to the organization's overall success.
• Professional Behavior - Understanding that their behavior reflects upon their employer, maintaining professionalism in all interactions, and representing the company positively.
• Confidentiality – Maintains discretion and safeguards sensitive information, including HR-related documents, ensuring compliance with company policies and privacy standards.

ADDITIONAL INFORMATION  

WORK LOCATION

This is an onsite position located at our Crescent City Creamery located in Crescent City, CA. Infrequent off-shift work may be required as needs arise.

TRAVEL REQUIREMENTS

Occasional travel may be required to meet the needs of the business (estimated 10%). A valid driver’s license is required. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the Team Member is regularly required to stand; walk; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The Team Member may be required to lift and/or move objects weighing up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

 WORK SETTING / ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 When entering the production facility, the Team Member is occasionally exposed to cold working conditions and/or moving mechanical parts.  The noise level is moderate while in the plant.

 The above statements are intended to describe the general nature and level of work being performed by Team Members assigned to this work.  This is not an exhaustive list of all duties and responsibilities. Sartori Company reserves the right to amend and change responsibilities to meet organizational and business needs as necessary.

Compensation Information:

Pay Range for this opportunity is $23.00 - $28.75 per hour.  Starting pay is based on job-related knowledge/skills, and relevant experience.

Salary : $23 - $29