What are the responsibilities and job description for the Field Service Technician (Northeastern US) position at Sarstedt, Inc.?
What We Do
At SARSTEDT, we develop, manufacture, and distribute high-quality devices and consumables for medicine and scientific applications. Step into a manufacturing role that stands apart from the rest. At SARSTEDT, you’ll work in one of the cleanest, most advanced, state-of-the-art environments in the area, with climate-controlled facilities, and a strong focus on precision and quality.
If you’re looking for competitive pay and benefits, real stability, and a clean, comfortable work environment year-round, you’ll find it here!
For over 65 years, SARSTEDT has built its reputation on long-term thinking, avoiding major layoffs, investing in our people, and growing talent through cross-training and continuous development. During the COVID-19 pandemic, while many companies faced layoffs, SARSTEDT cross-trained employees to keep our people working.
This isn’t just a job, it’s a place to build a secure career, grow your skills, and be part of a team that truly values its people.
What You’ll Be Doing
Hit the road as a Field Service Technician where you will be hands-on with cutting-edge lab automation, solving real-world problems, and helping customers keep critical healthcare operations running.
- You are hands-on with strong people skills, bringing calm and confidence to customers while installing and servicing SARSTEDT laboratory automation equipment onsite with our valued customers
- Troubleshooting is your strength; you diagnose and repair electrical, mechanical, and pneumatic systems with a focus on first-time resolution
- Preventative maintenance comes naturally to you, ensuring reliable and consistent equipment performance
- You enjoy helping others by training and patiently supporting customers on proper equipment use and basic troubleshooting
- You are detail-oriented and take pride in completing clear, accurate service reports and documentation
- Staying organized is your superpower; you manage tools, parts, and inventory to be prepared for any situation
- You thrive on the move, coordinating travel and prioritizing service calls based on customer needs
- You communicate effectively, tailoring your approach to customers, teammates, and leadership
- Safety is always top of mind; you follow all procedures and ensure compliance at all times
What You Bring
- Must be located in the Northeast (i.e. MD, NJ, NY, CT, DE, PA)
- Associate’s degree in electronics, mechanical technology, or related field (or equivalent experience)
- Hands-on experience with troubleshooting electrical, mechanical, or automated systems
- Working knowledge of pneumatics, schematics, and technical diagrams
- Strong problem-solving skills and ability to think independently in the field
- Customer-focused mindset with strong communication and interpersonal skills
- Ability to stay organized, manage time effectively, and work with minimal supervision
- Basic computer skills (Microsoft Excel, Word, and service reporting systems)
- Nice-to-Have: Field service, maintenance technician, or automation experience.
- Top candidates bring experience in medical devices, laboratory equipment, or manufacturing environments
PLC or controls experience
Requirements
- Overnight travel is required (up to 75% , including air travel)
- Valid driver’s license and ability to operate a motor vehicle
- Ability to lift and move equipment up to 100 lbs. (occasionally)
- Ability to stand, walk, bend, kneel, and work in various environments for extended periods
- Ability to work safely around electrical systems and mechanical equipment
- Flexibility to adapt to changing schedules and customer demands
How We Reward You
- Compensation: Competitive base salary
- Paid Time Off: Generous paid time off for you to recharge
- Paid Holidays: Nine (9) company paid holidays
- Flexible Time Off: Two (2) additional floating paid floating holidays
- Wellness PTO: Two (2) hours of PTO for annual preventative care, including physical, or vaccinations
- Health: Affordable medical, dental, and vision plans, plus HSA and FSA options
- Wellness: Complimentary screenings and wellness assessments
- Fitness: Discounted gym memberships, fitness classes, and wellness challenges
- Mental Health: Confidential support resources for life and well-being
- Retirement: 401(k) with company match
- Leave Benefits: Paid parental leave
- Professional Development: Tuition reimbursement and career growth opportunities
- Employee Discounts: Enjoy discounts through select SARSTEDT partners
About SARSTEDT
Founded in 1961 by Walter Sarstedt as a one-person operation in Nümbrecht, Germany, SARSTEDT has grown into a leading global provider of laboratory and medical technology solutions. From early innovations like the first plastic tablet tube to continued global expansion, each milestone has strengthened our position as a trusted partner in healthcare and science.
Today, SARSTEDT employs over 3,000 people worldwide, with headquarters in Germany, and U.S. operations based in Newton, NC. Our global footprint includes 13 production sites across Europe, North and South America, and Australia, supported by more than 30 sales organizations.
As a family-owned company, the SARSTEDT family remains actively involved in leadership, driving innovation while staying grounded in our core values: partnership, quality, and long-term commitment to our employees, customers, and suppliers.
Commitment to Quality
With approximately 90% of our products manufactured in our own facilities, we maintain full control from concept to delivery. Our integrated approach ensures consistent quality, proven supply reliability, and exceptional product support, while proudly delivering excellence “Made in Germany” and “Made in U.S.A.”
Continuous investment in our people, technology, and global operations enables us to meet the highest standards and support the evolving needs of healthcare and scientific communities worldwide.
To Learn More
Explore our Company Overview, History, the SARSTEDT Product Portfolio, and see how our values of Healthcare, Relationships, Innovation, Collaboration, and Sustainability, guide everything we do. For more, check out: SARSTEDT US (3-min).
Equal Employment Opportunity
SARSTEDT is an equal opportunity employer. We believe that inclusion creates a productive workplace. All qualified candidates will receive consideration for employment without regard to age, race, creed, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.