What are the responsibilities and job description for the 911 Dispatcher position at Sarpy County?
## Sarpy County
# Dispatcher: 911 Communications
SALARY
$26.05 - $34.42 Hourly
LOCATION
Papillion, NE
::: {aria-label="Job Type"}
JOB TYPE
:::
Full-Time
JOB NUMBER
01294
DEPARTMENT
E911- Cons Communication
OPENING DATE
02/02/2026
CLOSING DATE
2/15/2026 11:59 PM Central
## JOB OVERVIEW
Under the supervision of a Lead Dispatcher, performs a full range of technical and administrative duties with telephone and radio operational duties in a 24/7/365, E911 facility utilizing extensive communication skills requiring considerable responsibility and judgment under pressure.
*PREFERENCE WILL BE GIVEN TO CURRENT ELIGIBLE/PAID SARPY COUNTY EMPLOYEES*
## ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES
**ESSENTIAL FUNCTIONS**
Question callers to ascertain location and nature of incident including, but not limited to, law enforcement related matters, fire, or, EMS, extract relevant information; determine response needed; and dispatch field units using computer-aided dispatch (CAD) system and trunked radio system.
Follow established protocols and standard operating guidelines to quickly and independently determine appropriate action.
Establish and maintain effective working relationships with supervisors, peers, other County employees, law enforcement, first responders, fire, EMS, officials, other agencies, and the general public.
Utilize communication techniques to empathize and calm frightened, hysterical, or angry callers in order to obtain needed information.
Maintain radio communication with first responders, anticipate needs, react to requests for assistance, provide appropriate information, relay messages to and from emergency sites, monitor the status of dispatched units, assess active and developing situations, supply needed support, and coordinate with other agencies or departments requiring notification.
Use emergency medical dispatch protocols while EMS units are en route giving pre-arrival instructions.
Correspond with other departments to confirm warrants and/or exchange other necessary information.
Accurately enter, update, and/or remove vital records from applicable database including, but not limited to, stolen items and/or vehicles as well as wanted and missing persons in a timely manner.
Consult supervisor on non-routine matters.
Demonstrate continuous effort to improve department operations, decrease turnaround time, streamline work processes, and work cooperatively and jointly to provide quality seamless assistance and service.
Attend mandatory in-service training classes to maintain and/or update job knowledge.
Process sensitive information in a discreet and professional manner, and ensure confidentiality.
Report to assigned worksite with regular, predictable, and consistent attendance.
***Peripheral Duties***
Actively participate as a member of various employee committees.
## MINIMUM QUALIFICATIONS
**MINIMUM REQUIRED QUALIFICATIONS**
***Education and Experience***
High School Graduate or GED equivalent required.
Work experience in customer service, dispatcher, or a call center environment preferred.
***Special Requirements***
Must have and maintain throughout employment a valid Driver's License, as well as meet eligibility requirements of "acceptable driver standards" as defined by the County.
Must successfully pass comprehensive background checks.
Must be at least 18 years of age at time of application.
***Certificates, Licenses, Registrations***
Employee must be able to obtain and maintain currency and proficiency in CPR, EMD, and NCIC/NCIS operation.
Incumbents must satisfactorily complete the Sarpy County Communications Training and Evaluation Program.
***Necessary Knowledge, Skills and Abilities***
Working knowledge of computers and ability to learn specialized software and systems
Knowledge of the geographic area and prominent landmarks of Sarpy County
Knowledge of communication equipment and devices
Some knowledge of medical terminology
Skill and accuracy in keyboarding
Effective customer service and interpersonal communications skills
Ability to react and make decisions quickly and accurately in life threatening circumstances
Ability to navigate situations and remain calm in stressful situations
Ability to communicate effectively, in English, both verbally and in writing
Ability to speak clearly in a well-modulated voice and maintain composure while
# Dispatcher: 911 Communications
SALARY
$26.05 - $34.42 Hourly
LOCATION
Papillion, NE
::: {aria-label="Job Type"}
JOB TYPE
:::
Full-Time
JOB NUMBER
01294
DEPARTMENT
E911- Cons Communication
OPENING DATE
02/02/2026
CLOSING DATE
2/15/2026 11:59 PM Central
## JOB OVERVIEW
- Also hiring for lateral hires - see below (under Minimum Qualifications) for more information if this pertains to you.**
Under the supervision of a Lead Dispatcher, performs a full range of technical and administrative duties with telephone and radio operational duties in a 24/7/365, E911 facility utilizing extensive communication skills requiring considerable responsibility and judgment under pressure.
*PREFERENCE WILL BE GIVEN TO CURRENT ELIGIBLE/PAID SARPY COUNTY EMPLOYEES*
## ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES
**ESSENTIAL FUNCTIONS**
Question callers to ascertain location and nature of incident including, but not limited to, law enforcement related matters, fire, or, EMS, extract relevant information; determine response needed; and dispatch field units using computer-aided dispatch (CAD) system and trunked radio system.
Follow established protocols and standard operating guidelines to quickly and independently determine appropriate action.
Establish and maintain effective working relationships with supervisors, peers, other County employees, law enforcement, first responders, fire, EMS, officials, other agencies, and the general public.
Utilize communication techniques to empathize and calm frightened, hysterical, or angry callers in order to obtain needed information.
Maintain radio communication with first responders, anticipate needs, react to requests for assistance, provide appropriate information, relay messages to and from emergency sites, monitor the status of dispatched units, assess active and developing situations, supply needed support, and coordinate with other agencies or departments requiring notification.
Use emergency medical dispatch protocols while EMS units are en route giving pre-arrival instructions.
Correspond with other departments to confirm warrants and/or exchange other necessary information.
Accurately enter, update, and/or remove vital records from applicable database including, but not limited to, stolen items and/or vehicles as well as wanted and missing persons in a timely manner.
Consult supervisor on non-routine matters.
Demonstrate continuous effort to improve department operations, decrease turnaround time, streamline work processes, and work cooperatively and jointly to provide quality seamless assistance and service.
Attend mandatory in-service training classes to maintain and/or update job knowledge.
Process sensitive information in a discreet and professional manner, and ensure confidentiality.
Report to assigned worksite with regular, predictable, and consistent attendance.
***Peripheral Duties***
Actively participate as a member of various employee committees.
## MINIMUM QUALIFICATIONS
**MINIMUM REQUIRED QUALIFICATIONS**
***Education and Experience***
High School Graduate or GED equivalent required.
Work experience in customer service, dispatcher, or a call center environment preferred.
***Special Requirements***
Must have and maintain throughout employment a valid Driver's License, as well as meet eligibility requirements of "acceptable driver standards" as defined by the County.
Must successfully pass comprehensive background checks.
Must be at least 18 years of age at time of application.
***Certificates, Licenses, Registrations***
Employee must be able to obtain and maintain currency and proficiency in CPR, EMD, and NCIC/NCIS operation.
Incumbents must satisfactorily complete the Sarpy County Communications Training and Evaluation Program.
***Necessary Knowledge, Skills and Abilities***
Working knowledge of computers and ability to learn specialized software and systems
Knowledge of the geographic area and prominent landmarks of Sarpy County
Knowledge of communication equipment and devices
Some knowledge of medical terminology
Skill and accuracy in keyboarding
Effective customer service and interpersonal communications skills
Ability to react and make decisions quickly and accurately in life threatening circumstances
Ability to navigate situations and remain calm in stressful situations
Ability to communicate effectively, in English, both verbally and in writing
Ability to speak clearly in a well-modulated voice and maintain composure while
Salary : $26 - $34