Sr HR Service Center Coordinator

The Sr. HR Service Center Coordinator supports the daily operations of the HR Service Center by serving as a primary point of contact for HR-related inquiries from employees and HR partners. This role is responsible for delivering positive customer experience through the accurate execution of HR transactions, management of employee inquiries and cases, and timely resolution or escalation of issues. The coordinator supports a variety of HR processes including benefits administration, employee data management, documentation processing, onboarding support, and other HR Service Delivery activities. This position contributes to efficient HR operations by following established processes, ensuring compliance with policies and procedures, and identifying opportunities for continuous improvement.

Your Passion. Our Culture.

At Sargento, you work for a company you believe in, with a family of people who believe in you. Our culture stems from a simple premise: Hire good people and treat them like family. At Sargento, you can make decisions based on how they affect people as well as the long-term health of our company. You will be encouraged to make a meaningful difference in the community, in the company and in your career. With diverse experiences and tools to learn and develop, you can transform your aspirations into reality. If you’re ready for the right place to belong and grow your career, you can find it here.

Benefits That Set Us Apart.

• Comprehensive medical including Fertility, Adoption benefits, Dental, and Vision Insurance
• Remote ½ day Fridays
• Onsite Health & Wellness Center
• Employer 401K contribution in the top 1% of the nation
• Tuition Assistance
• Access to Employee Store
  
  
  

What You Do.

• Serve as a primary point of contact for employee and HR partner inquiries submitted through the HR Service Center, providing timely, accurate, and customer-focused support.
• Resolve Tier 1 HR inquiries and appropriately escalate more complex issues in accordance with established service center processes and workflows.
• Execute HR transactions and maintain employee records in HR systems, ensuring accuracy, confidentiality, and compliance with established procedures.
• Support benefits administration activities, including employee life events, documentation processing, benefits inquiries, and coordination with vendors as needed.
• Monitor and manage HR cases, tasks, and requests to ensure timely follow-up, resolution, and documentation.
• Prepare and distribute HR-related communications, letters, forms, and employee documentation.
• Provide administrative and operational support for HR initiatives, projects, and service delivery activities.
• Identify recurring employee questions, process gaps, and opportunities for improvement, and provide feedback to support continuous improvement efforts.
• Maintain knowledge of HR policies, programs, systems, and processes to ensure consistent and effective service delivery.
• Back-up for Leave administration.
  
  
  

Your Education And Experience.

• Ability to effectively support a diverse workforce by delivering professional and inclusive employee service with bilingual English/Spanish skills.
• Associate degree required; Bachelor's degree preferred.
• 1-3 years of experience in Human Resources, benefits administration, customer service, shared services, or administrative support.
• Excellent verbal and written communication skills.
• Ability to communicate clearly, professionally, and objectively with diverse employee populations and internal stakeholders.
• Ability to read, analyze, and interpret business documents, HR policies, procedures, and benefit plan materials.
• Strong customer service and problem-resolution skills.
  
  
  

Preferred Qualifications

• UKG Experience.
• Experience working with HRIS systems, case management systems, or benefits administration platforms.
  
  
  

Our Story.

With over 2,400 employees and net sales of $1.8 billion, Sargento Foods is a family-owned company that has been a leader in cheese for more than 70 years. We created the world’s first, successful pre-packaged sliced and shredded natural cheeses. Sargento is based in Plymouth, Wisconsin, where we manufacture and market shredded, sliced and snack natural cheese products, as well as ingredients and sauces. Sargento is known for the exceptional quality of our products and for product design, packaging and merchandising innovations that have transformed our industry.

To learn more about our culture and values, please visit our website at https://careers.sargento.com/us/en.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.