What are the responsibilities and job description for the Customer Experience Ambassador (CEA) position at Sardi’s Pollo A La Brasa?
We’re Hiring Customer Experience Ambassadors (CEA)!
As a Lobby Ambassador for Sardi's, you will be expected to maintain a professional and friendly atmosphere for our guests. You will be the person with whom our customers have the most contact with while dinning in our lobby! This means you will make the first impression and help create build relations by speaking about us, our food our team with enthusiasm.
Responsibilities
Greet welcome guests!
Provide exceptional customer service to upsell our products
Guide our guests through the store (Lobby, restrooms, pick-up order, in-store orders, etc.)
Host our Guests: Make them feel comfortable their visit Enjoyable!
Answer the phone in a friendly matter
Accurately answer guest’s questions
Be able to handle solve difficult situations
Say farewell: Thank our guests and invite them to return
Ensure the cleanliness, safety, and security of our guests team members
Practice food safety procedures
Why work with us?
We offer great benefits to our team members including:
PTO- Paid Time Off
Free meals
Health Insurance contribution
Weekly Pay
Sardi’s is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, age, or military or veteran status in accordance with federal law. In addition, Sardi’s complies with applicable state and local laws governing non discrimination in employment in every jurisdiction in which it maintains facilities. Sardi’s also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.
Disclaimer - Sardi's values diversity among our team members and the unique perspective this brings to the Company
Disclaimer - It is unlawful in Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this provision is guilty of a misdemeanor and subject to a fine not exceeding $100.
REQUIREMENTS
- Previous experience in a hospitality or guest service environment.
- Ability to read, listen to, and follow directions when communicating with English speaking guests (Bi-lingual a plus).
- Positive attitude a smile
- Desire to provide outstanding hospitality to every guest
- Ability to move around the store to attend to the needs of guests and team members – constantly
- Ability to tolerate exposure to commercial cleaning solvents – frequently
- Ability to move, lift and handle equipment, supplies and other objects weighing up to 50 pounds – frequently
It all started with a dream. Founder's Phil and Phil dreamt of a place to bring their families, to enjoy fresh food and fun together. Their idea of mixing bold ideas, rich Peruvian flavors, and fresh ingredients kept them awake at night.
Today, the dream is real. Sardi's serves millions of customers every year and employs individuals committed to making your meal memorable.
Salary : $100