Demo

Case Manager (Housing Focus)

SARC
Bel Air, MD Full Time
POSTED ON 4/14/2026
AVAILABLE BEFORE 6/9/2026
SUMMARY
The Housing Case Manager position aids individuals and families requiring assistance by performing the following duties.

SCHEDULE:
Monday through Wednesday 9a-5p, Thursday 11a-7p, and Friday 9a-5p, plus on-call shifts. May require occasional evening or weekend hours. The Housing Case Manager is designated Essential Personnel, meaning they may be required to work remotely or be onsite during weather emergencies or state/federal emergencies.


ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following.

  • Provide ongoing case management services to Welcome Home program clients, supporting long-term housing stability and self-sufficiency.

  • Collaborate with local service providers, housing programs, and community organizations to build and maintain a strong referral network for transitional and permanent housing resources.

  • Develop and maintain relationships with landlords, leasing agents, and property management agencies to expand housing opportunities for clients.

  • Conduct community outreach by engaging with local stakeholders, attending events, and promoting organizational services to enhance visibility and partnerships.

  • Respond to crisis situations as needed by temporarily managing a caseload of active in-house Safehouse clients.

  • Participate in the Point of Contact (POC) rotation, providing on-call guidance and support, and covering Safehouse shifts when necessary.

  • Completes shelter screenings to determine if candidate meets program requirements;

  • Interviews clients with problems such as personal and family adjustments, finances, employment, food, clothing, housing, and physical and mental impairments to determine nature and degree of problem; Secures information such as medical, psychological, and social factors contributing to client’s situation, and evaluates these and client’s capacities;

  • Meets with client individually, in family, or in other small groups regarding plans for meeting needs, and aids client to mobilize inner capacities and environmental resources to improve social functioning;

  • Be knowledgeable and implement the Trauma Informed Care philosophy by creating a safe, therapeutic living and working environment for our clients which espouse the proactive principles of growth, change, and empowerment of the individual;

  • Maintain and report accurate and up-to-date statistics for the program.

  • Will work a minimum of three 8 hour or six 4 hour holiday shifts per calendar year.

  • Other duties as assigned by management.

SUPERVISORY RESPONSIBILITIES

Provides consultation and direction during on-call coverage of Safehouse.


SALARY/HOURLY RATE
$27.00 - $29.00 per hour, with eligibility to receive additional pay when working the shift differentials.

  • $4.00/hour when working any day of the week between 8pm-8am.

  • $2.00/hour when working Friday between 5pm-8pm.

  • $4.00/hour when working Saturday and Sunday from 8am-8pm.


Requirements


QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE


A Bachelor’s degree in Social Work, Human Services, or a related field preferred (or equivalent experience), and Experience in case management, housing services, or working with vulnerable population, preferably 2 years, OR a combination of related field master’s level education and one year job-related experience.


Strong knowledge of community resources, housing systems, and social service networks. Willingness and ability to attend ongoing Trauma Informed Care trainings and webinars to stay current with up to date trends in intervention.



LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Excellent listening skills.


CERTIFICATES, LICENSES, REGISTRATIONS

Current driver’s license and clean driving record. Criminal background check required. Completion of SARC’s 30 hour Basic Crisis Response Training.


Benefits

What We Offer You:


  • Enjoy 11 paid holidays plus two floating holidays for full-time positions

  • Receive up to 112 hours of accrued vacation time in your first year of employment

  • Access up to 96 hours of sick leave annually

  • Choose from 3 Health Plan options, with a generous employer HSA contribution.

  • Benefit from 100% employer-paid premiums for the standard health insurance plan for individual coverage.

  • Take advantage of dental and vision insurance, dependent care FSA, voluntary life and AD&D coverage.

  • Receive an employer-paid parking pass for added convenience.

Salary : $27 - $29

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