Lab Support Specialist III (Phlebotomy) - Wilton Medical Arts

Lab Support Specialist III

Location: Saratoga Springs, NY

Employment Type: Per Diem

Shift/Schedule: Varied hours

Department: Wilton Medical Arts

Salary Range: $21.00 – $26.85 hourly, based on experience and qualifications

About Saratoga Hospital

At Saratoga Hospital, we’ve built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach—creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people.

About The Role

We’re looking for a dedicated Lab Support Specialist III to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you’ll be a vital part of our clinical team, ensuring excellent service, collaboration, and patient outcomes in a fast-paced healthcare environment. In this role, you will serve as a leader and resource for colleagues. Performs Point of Care Testing. This position encompasses all duties included in the Laboratory Support Specialist I & II job titles (listed below).

What You’ll Do

• Recognizes age-specific requirements including but not limited to determining a safe blood volume to be collected and choosing appropriate devices.
• Maintains proficiency to work independently in services; In-house, outpatient collection station(s), Urgent Care/Emergency Department, Cardiac Cath Lab, and medical imaging.
• Monitors patients for adverse reactions, which can include but are not limited to syncope, nerve damage, and hematoma formation.
• Understands patient limitations for collection site including but not limited to post mastectomy and dialysis access.
• Comprehends and follows standard and enhanced precautions guidelines regarding infectious disease.
• Utilizes all safety devices according to guidelines and disposes appropriately.
• Performs all phases of phlebotomy with a 95% success rate on neonate infant, children (1-7 years), adolescent, adult, and geriatric patients.
• Proficient to collect a high-quality specimen by determining the appropriate site for collection, as well as collect specimens in the correct order of draw, with appropriate equipment and skin preparation.
• Possess a high level of attention to detail and the ability to accurately label specimen with the required identifiers.
• Ensures specimens are maintained according to requirements, processes specimens and delivers specimens to the appropriate department.
• Able to clearly provide information to technical staff through electronic communications regarding patient state, collection site, and resulting expectations to ensure results can be assessed accurately for interfering substances.
• Greets and identifies patients appropriately using Press-Ganey customer defined scripting.
• Effectively explains venipuncture procedure fully and makes patient feel at ease.
• Provides feedback to leadership regarding service failure and patient concerns.
• Makes, receives, and routes calls/messages regarding departmental matters in a professional and timely manner.
• Provides outpatients with instructions for several types of specimen collections to be done at home or on-site.
• Demonstrates a consistent commitment to patient‑centered service skills, creating interactions that foster trust, comfort, and clear communication in alignment with Press Ganey satisfaction standards.
• Applies strong empathy, active‑listening, and service‑recovery skills to understand patient needs, address concerns promptly, and contribute to a positive care experience.
• Uses professional awareness and emotional intelligence to anticipate patient expectations, support a respectful environment, and reinforce a culture of compassion and quality that drives high patient‑satisfaction outcomes.
• Successful completion of Patient Service Center TSH class within 12 weeks. Certification or eligible with a recognized board of registry required within 1 year of hire. Successful completion of Patient Access TSH class within 12 weeks.
• Deliver compassionate, patient-centered care in alignment with Saratoga Hospital values
• Collaborate with interdisciplinary teams to support health, healing, and service excellence
• Perform clinical responsibilities with a focus on safety, quality, and efficiency
• Use hospital systems and tools to document care and support operations
• Continuously seek opportunities to improve processes and support patient and staff satisfaction
• Serve as a positive, professional representative of our hospital and community
  
  

What You Bring

• Highschool graduate or GED. 1 year of direct patient care and/or phlebotomy experience preferred. Completes a minimum of 8 hours of technical continuing education on an annual basis. Serves on 1 organizational committee.
• Strong communication and teamwork skills
• Commitment to providing patient-first, high-quality service
• Comfort working in a fast-paced, collaborative environment
  
  

Why Saratoga Hospital

• A caring, community-focused culture rooted in teamwork and trust
• Supportive leadership that invests in your development and well-being
• Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide.
• Opportunities to grow within the Albany Med Health System
• Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions
  
  

Our Commitment

We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you’re passionate about healthcare and community service—even if you don’t meet every qualification listed—we’d still love to hear from you.

How To Apply

Click the ‘apply’ button to submit your resume and complete our online application. Applications are reviewed on a rolling basis—apply today and discover what makes Saratoga Hospital a special place to grow your career.