Tourism & Event Coordinator

Job Overview

We are seeking a dynamic and enthusiastic Tourism & Event Coordinator to assist with the organization and execution of events and tourism initiatives. This role offers an exciting opportunity to craft memorable experiences for guests and clients while showcasing exceptional hospitality and organizational skills. The ideal candidate will demonstrate strong project management, customer service, and communication abilities.

Key Responsibilities:

· Destination Product Knowledge: Maintain excellent product knowledge of destination attributes and assets, including attractions, dining options, lodging, service providers, etc.

· Visitor Center Guided Tour Knowledge: Assist with the promotion and support of our guided walking tours, guided trolley tours, and other tour services.

· Community Program & Event Support: Assist with the coordination and execution of our Brown Bag Lunch Lecture Series program, Summer Concert Series program, Mitten Tree Community Giveback Program and other partnership programs and special events as needed.

· Ticket & Merchandise Sales: Sales and tracking, including settling transactions, handling cash and credit card payments and monitoring online ticket sales.

· Member Support & Promotion: Maintain knowledge of our members and a commitment to support & promote their initiatives, offer promotional opportunities and provide member referrals.

· Visitor Center Operations Management: Participate in and support Visitor Center operations, including managing volunteers, greeting groups and individuals, fielding inquiries by phone and email, and promoting our destination to visitors and residents.

· Other duties and responsibilities as required.

Qualifications:

· Strong interpersonal and communication skills.

· Strong commitment to service and a willingness to go above and beyond to provide outstanding customer experience.

· Consistently exhibits a team spirit by supporting co-workers, volunteers and the mission of the organization.

· Proven organizational skills, ability to work independently and manage time effectively.

· Adept with business software including Microsoft Office suite (Word, Excel, Outlook)

Requirements:

· A willingness to learn about the special attractions and unique offerings throughout Saratoga Springs and the surrounding area.

· Ability to adjust to a flexible work schedule.

· Adheres to Bureau Policies & Procedures as outlined in Discover Saratoga Employee Handbook

Pay: $20.00 per hour

Expected hours: No more than 20.0 per week

Benefits:

• 401(k)
• Flexible schedule

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $20