What are the responsibilities and job description for the Restaurant Supervisor position at Saratoga Casino Hotel?
Do you thrive in a fast-paced & exciting environment? Do you have a passion for bringing joy to others? Do you want to be part of a company that not only cares for and uplifts their team members but also the community around them? Then Saratoga Casino Hotel may be the place for you! We offer highly competitive benefits and wages, opportunities for career growth, all in a fun & unique working environment.
About Us:
As the premier entertainment destination for the Capital Region, Saratoga Casino Hotel consistently strives to fulfil one promise to all of our guests, “To create special experiences one guest at a time.” If you would like to be part of the amazing team of people it takes to fulfil this special promise, Saratoga Casino Hotel welcomes you to apply!
Your Role:
Our successful Food and Beverage Supervisor promotes outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They thrive in a team base environment where everyone consistently uplifts and supports each other through detail oriented work and regularly doing what it takes to ensure all necessary work completed.
Keys to Success in this Role:
- Highschool Diploma or equivalent required. ServeSafe & TIPS certified preferred.
- Five (5) or more years of restaurant management experience, multi-outlet experience a plus.
- Must have working knowledge of food and beverages including spirits/beer/wine.
- Excellent interpersonal, communication, and customer service skills are essential.
- Must have computer literacy; knowledge of POS systems, and cash handling.
- Participative management style and strong leadership skills are required
- Able to work flexible schedule on the needs of the business. Able to work weekends and holidays as required.
- Ensures accurate record keeping, prepares, reviews, and analyzes reports.
- Responsible for direct supervision and training of staff.
- Assists with implementing and conducting orientation, training and evaluation programs for all personnel.
- Ensures the highest level of customer service according to ensure standards of quality.
- Implements merchandising techniques; keeps departmental labor cost on an acceptable level.
- Adheres to established Food & Beverage policies, labor regulations and liquor laws.
- Relays all guest compliments/complaints to Manager of Food & Beverage.
- Responsible for establishing and maintaining positive, fair and consistent treatment of all Food and Beverage personnel.
- Maintains confidentiality with regard to employee concerns and sensitive department information..
- Able to lift and carry 30 lbs. occasionally.
- Able to stand and walk for 6-8 hours.
Why Saratoga Casino Hotel?
- Competitive Medical, Dental, & Vision Insurance
- Vacation & Sick Time That Promote Work/Life Balance
- Company Paid Life Insurance
- 401(k) with 4% Match
- Free Employee Assistance Program
- Robust Employee Recognition Program
- $20.00 YMCA Memberships.
- Local and National Discount Programs Through EAP & Tickets@Work
- STASH Hotel Partner Program Offering $69 per Night Hotel Across North and South America.
- Unlimited growth potential
- Delicious FREE Meals in Our Team Dining Facility
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Salary : $63,000