What are the responsibilities and job description for the Auto Rental Agent position at Sarat Ford Lincoln?
We are seeking a reliable, friendly, and customer-focused Car Rental Agent to join our rental department at our dealership. The ideal candidate enjoys working with people, is comfortable using computers, and can manage multiple tasks in a busy environment.
ResponsibilitiesAnswer incoming phone calls and assist customers with rental inquiries
Make and manage vehicle rental reservations
Greet customers and provide friendly, professional service
Complete rental agreements and other required paperwork
Review rental contracts and explain rental terms and policies to customers
Assist customers with vehicle pick-up and return
Maintain accurate rental records and customer information
Coordinate vehicle availability and rental schedules
Handle multiple customers and tasks efficiently while maintaining excellent customer service
Reliable, dependable, and punctual
Excellent customer service and communication skills
Comfortable working with computers and learning rental software
Strong attention to detail and organizational skills
Ability to multitask and work in a fast-paced environment
Professional and friendly demeanor
Previous car rental, automotive, dealership, or customer service experience is preferred, but we are willing to train the right candidate