What are the responsibilities and job description for the Appointment Coordinator position at Sarat Ford Lincoln?
Advisor Assistant & Appointment Coordinator
About the Role
Sarat Ford Lincoln is seeking a highly motivated, experienced, and customer-focused Advisor Assistant & Appointment Coordinator to join our busy Lincoln dealership service team. This role is essential in supporting the service advisors, coordinating appointments, and delivering an outstanding customer experience.
The ideal candidate will have a friendly and outgoing personality, strong communication skills, and the ability to multitask in a fast-paced dealership environment while maintaining a professional attitude at all times.
Benefits
Pay: $20/hour commission
Schedule: Full-time, Monday through Friday
Health, Medical, and Dental Insurance
401(k) Plan with Company Match
Paid Time Off and Vacation
Growth Opportunities
Employee Vehicle Purchase Plans
Family-Owned and Operated
Flexible Work Schedule
Responsibilities
Schedule and confirm customer service appointments
Assist service advisors with daily operations and customer communication
Greet customers in a professional and friendly manner
Answer incoming phone calls and assist customers with scheduling needs
Maintain accurate appointment and customer information
Coordinate with advisors and technicians to support workflow efficiency
Provide follow-up communication regarding appointments and service updates
Help maintain a positive and customer-focused service experience
Support additional administrative and dealership duties as needed
Qualifications
Previous scheduling experience required
Automotive Dealership experience preferred
Excellent phone, communication, and customer service skills
Strong multitasking and organizational abilities
Professional attitude and appearance
Friendly, outgoing, and team-oriented personality
Strong attention to detail and customer-first mindset
Valid driver’s license and clean driving record required
Equal Opportunity Employer Statement
Sarat Ford Lincoln is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local law. We believe in maintaining a respectful and inclusive workplace for everyone.
Salary : $20