What are the responsibilities and job description for the Telephone Service Representative position at Sarasota Memorial Health?
Telecommunications
Job Summary
Answers high volume of calls and transfers to the correct telephone extensions while prioritizing medical emergency Codes and STATS. Follows procedure to alert appropriate departments and authorities. Maintains on-calls statistics for multiple departments. Places outbound calls. Provides information (room #s, in house telephone numbers, hospital information, etc.) to customers. Overhead pages approved announcement.
Preferred Qualifications
- Prefer previous computer skills, switchboard or receptionist experience.
- Prefer demonstrated basic typing skills.
- Prefer demonstrated basic understanding of medical terminology.
- Prefer demonstrated practical and technical knowledge relevant to the position.
- Prefer demonstrated customer service skills.
- Prefer demonstrated ability to coordinate a multitude of tasks.
Preferred Education
HS EQ: High School Diploma, GED or Certificate
Shift is 6:30am - 2:30pm
*This position will be scheduled to work on weekends (Sat & Sun). Days off will be scheduled on week days.
Position is located in Sarasota Memorial Hospital.
Employment Screening Requirements
As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/