What are the responsibilities and job description for the Customer Service Supervisor position at Sarasota Memorial Health Care System?
Patient Financial Services
Job Summary
This leader has operational accountability and oversight, and manages the daily activities of assigned patient billing advocates. In this role, the leader is responsible for planning, development, change management, and education of team members to ensure efficacy of professional patient communications. The leader sets the tone and models positive leadership behavior, while ensuring teamwork tasks, projects, and responsibilities are carried out successfully in support of divisional and organizational goals.
Required Qualifications
- Require a minimum of two (2) years of customer service experience.
- Require Certified Revenue Cycle Specialist - Institutional Billing (CRCS-I) or Certified Patient Account Technician (CPAT) certification within one (1) year of promotion/hire.
Preferred Qualifications
- Prefer two (2) years of supervisory experience.
- Prefer demonstrated oral and written communication skills.
- Prefer demonstrated ability to analyze problems and consistently follow through to resolution.
- Prefer demonstrated interpersonal skills, including the ability to handle difficult situations in a diplomatic manner.
- Prefer demonstrated analytic computer skills in spreadsheets, word processing, and other applications.
- Prefer demonstrated leadership skills and understanding of group processes, teamwork, and site/cost-center-based management.
- Prefer demonstrated skill in establishing and maintaining effective working relationships at all levels.
- Prefer demonstrated ability to take initiative and exercise independent judgement, decision-making, and problem-solving expertise.
- Prefer demonstrated willingness to commit to and comply with established critical success factors and statistical goals of the health system and the department.
Mandatory Education
A D: Associate's Degree
Preferred Education
BD: Bachelor Degree
Required License and Certs
Preferred License and Certs