What are the responsibilities and job description for the Customer Service Coordinator position at Sarasota Jungle Gardens?
The Customer Service Coordinator is responsible for scheduling and coordinating with school, senior, daycare, and camp groups as well as picnics, corporate events, weddings, birthdays onsite, and other offsite events (trade shows, lectures, presentations, fairs, etc.). The coordinator also greets many of our arriving groups, schedules birthday parties, and helps with event planning. This position also oversees communications through our website email, and backup office work as required. They are responsible for managing and processing animal adoptions, donations, memorials, photo shoots, and group sales. Assist with daily operations of the marketing department, social media and exhibit unmatched customer service.
- Strong customer service and problem-solving skills. Must pass skill tests during the interview process.
- Minimum of 1 year customer service experience required, must include references.
- Great time management skills required.
- Be organized & detailed.
- Effective communicator both in person and in writing.
- Must be able to manage multiple priorities with excellent follow-up skills.
- Friendly, outgoing professional personality and demeanor.
- Effective crowd control skills and public speaking required.
- Must be able to work as a team, follow directions, as well as adhere to policy & procedure.
- Must work holidays and weekends as needed, rotating schedule.
- Intermediate skills with Microsoft Word, Excel, & PowerPoint.
- Four-year diploma preferred, in marketing or business administration.
- Must have reliable transportation.
- Smoking/Vaping of any kind is not allowed on the property. Candidates must be able to pass a background check and a drug screen, which includes testing for marijuana.