Customer Service Representative (Part Time) - North Sarasota Library - R19683

Start Here. Grow Here. Stay Here.

Do you have a passion for libraries and the resources they provide? Do you long to leave a lasting impact on the community? If so, start your career with this entry-level position! Sarasota County libraries are not just about books. Our award-winning library system (11 branches, historical resources, and a new mobile library!) offers extensive collections where people of all ages can find their hobbies, their histories, their music, art, and culture.

As a Customer Service Representative for our Betty J. Johnson North Sarasota Library, you will stand as the direct point of contact for customers, resolving routine questions, or problems, and referring to more complex issues when necessary. All employees participate in setting unit, library, and system goals, contribute to decision-making, and evaluate the team's progress. Many Voices, One Team. This part-time position starts out paying $18.18/hr with countless opportunities for both growth and development and an understanding that we love to promote from within! Apply today and know that you will be taking the first step towards a long-term career in the library system.

Job Description

About the Position

In This Role, You Will

• Implement standards of service that ensure the prompt and efficient resolution of each inquiry by customers.
• Help with library programs and outreach.
• Assist at all library service locations and stations.
• Offer directional and service-related information to users.
• Assist library users in person, by phone, or electronically.
• Serve in material checkout/check-in, retrieve and process reserves, billing, and missing items.
• Perform routine equipment cleaning and maintenance.
• Sort and shelve materials and maintain an orderly arrangement of materials.
• Aid in operating and basic troubleshooting of automated materials check-in, emptying and swapping materials bins, and routine maintenance.
  
  

About The Schedule

Work Hours:

• Part-time, 20 hours per week.
• Must be available, Monday - Saturday: 8:00 a.m. - 8:00 p.m.
• This location is not currently open on Sundays, however this is subject to change.
• Work schedules may vary due to split shifts, rotations, on-call, emergencies, etc.
  
  

About You

Minimum Qualifications:

• High School Diploma or equivalent education.
  
  

Preferred Qualifications

• One year of experience in a clerical or customer service environment, preferably in a library setting.
• One year of experience working with youth.
• Bilingual in Spanish.
  
  

Subject to Passing Substance Screening: This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment in any class for a period of five (5) years.

About Everything Else

Starting Pay Rate: $18.18/hr

Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).

Required

If you are selected to join our team, please click on this link to review the Required First Day Documents. You will need to present the following items on your first day:

• I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
• If your position requires a Florida Driver’s License, this must be one of your documents. (Your Florida Driver’s License can serve as one of your documents listed in link above – List B Documents.)
• U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above – List C Documents.)