What are the responsibilities and job description for the Telecom Business Analyst position at Saransh Inc?
Job Title: Telecom Business Analyst
Work Location: Charlotte, NC
Duration: Long Term
Job Description
Work Location: Charlotte, NC
Duration: Long Term
Job Description
- 10 years of experience as a Business Analyst, with a primary focus on:
- > Telecom solutions
- > IVR systems
- > Telecom Back Office Operations
- > Basic SQL skills, and has worked in Agile environments as a BA, strong communication and interpersonal skills.
- Proven track record of collaborating with stakeholders, translating business needs into technical specifications, and leading solution delivery.
- Exposure to system integration, testing (including UAT), and optimization within IVR and conversational AI environments.
- Skills
- Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially for telecom and IVR systems.
- Strong knowledge of IVR systems, telecom solutions, Prompt Engineering and conversational AI platforms like Kore AI.
- Proficiency in creating business documentation such as BRDs, functional specs, and process flows
- Collaborate with business stakeholders, product owners, and technical teams to gather, document, and prioritize business and functional requirements for IVR, conversational AI, and telecom systems.
- Design and refine IVR and conversational flows to improve user interactions and enhance self-service capabilities, focusing on delivering a seamless customer experience.
- Analyze business needs, assess the impact of new requirements, and convert them into clear, actionable technical specifications. Exposure to LLM & ML will be added Advantage
- Create comprehensive documentation, including business requirements documents (BRD), functional specifications, user stories, and process flow diagrams to ensure a clear understanding of project goals.
- Work closely with development and technical teams to translate business requirements into technical designs and solutions that align with business objectives and technical feasibility.
- Conduct user acceptance testing (UAT) and validate solutions to ensure they meet the requirements, perform as expected, and provide an optimal customer experience.
- Serve as a liaison between business, technical teams, and external vendors to ensure project milestones are met and deliverables are aligned with business expectations.
- Identify opportunities to streamline processes, improve system integration, and optimize performance in IVR and conversational AI systems.
- Provide guidance and mentorship to junior business analysts, ensuring best practices in business analysis, documentation, and stakeholder communication.
- Good to have skills
- Hands-on experience in system integration, testing, and validation for IVR and telecom systems.
- Strong communication and collaboration skills to work effectively with business and technical stakeholders.
- Experience with BSS, billing systems, and integration platforms in the telecom sector