Manager, Access and Procurement

It's More Than a Career, It's a Mission.

Our people are the foundation of our success. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to become part of one of the largest community-based cancer programs to advance oncology treatments and improve outcomes for cancer patients across the globe. We look for mission-driven candidates who have a desire to advance the fight against cancer and make a difference in the lives of patients diagnosed with cancer every day.

Our Mission

People who live with cancer – those who work to prevent it, fight it, and survive it – are at the heart of every decision we make. Bringing the most innovative medical minds together with the most passionate caregivers in their communities, we are transforming care and personalizing treatment. Through clinical excellence and cutting-edge research, SCRI is redefining cancer care around the world.

The Manager of Access and Procurement provides managerial leadership in establishing goals and priorities and in the overall management of current and planned technical services within SCRI . This position ensures continuity and alignment of technical services direction with SCRI IT strategies .

Primary responsibilities include serving as the Manager of Access and Procurement for SCRI , managing the work activities of identity access management personnel assigned. Coordinating consistent support of access management and procurement activity within SCRI . This individual also assists in resolving highly complex issues regarding technical services, coordinates facility technical projects, acquisitions , assists in developing strategies for training and tools for technical services across the organization , and champions standardization, utilization, optimization and use of best practices in technical services.

The Manager of Endpoint & Access Solutions requires subject matter knowledge across technical applications , access and procurement . This position must stay abreast of latest technical developments to ensure service levels pro-actively meet or exceed SCRI requirements and service level agreements with key stakeholders .

This position requires strong people management skills, personal drive, and the ability to see strategy through to execution . Strong written, verbal, and presentation skills are required.

Duties include but are not limited to:

• Responsible for technical and managerial leadership in establishing goals and priorities and in the overall management of current and planned technical services for SCRI.
• Maintains strong relationships with McKesson technical services team, Sr Director Technology Services, ISRM and CIO.
• Meets with facility-level leadership teams, as needed, to align strategy, services, and coordinate implementation activities regarding access and/or procurement.
• Responsible for personnel management, performance reviews, competency development, and coaching of technical services and access resources.
• Builds and maintains relationships with business operations, IT leaders, and vendors.
• Participates in resource planning and allocates resources to meet goals of the identity management and procurement areas, IT goals and business priorities.
• Organizes, plans, assigns, and monitors completion of work for the Access and Procurement team.
• Assist with the design, implementation, monitoring, and support of identity management processes, SOPs, ISAMs, to support SCRI.
• Ensure user/application access requests are processed timely and appropriately.
• Support leadership in processing access requests for non-research applications
• Support leadership in processing access requests for research applications
• Provide development support for adding new research applications into SCRI approved ISRM managed systems.
• Manage additional staff to support Access and Procurement processes and tools.
• Participates in the development of SCRI and McKesson technical standards, policies, and procedures as appropriate.
• Ensures that the design and use of IAM processes adhere to established SCRI and McKesson policies, procedures, and standards.
• Establishes and manages internal service level agreements and ensures external service level agreements with vendors are met.
• Assists the director in the development of the budget and develops project cost estimates for all SCRI facilities for IT hardware, PC leases, and mobile devices.
• Manages PC lease contracts and forecasts quarterly inventory in coordination with the Manager of Endpoint Solutions.
• Guides team members in maintenance of role-based access, HR case management, and procurement of hardware and software.
• Coordinates efforts with other access teams to provision access to external applications.
• Provides education to colleagues requesting access as needed.
• Works with the McKesson and CereCore Service Desks, providing necessary security/tier 2 support for user access incidents.
• Works with the Endpoint Solutions team to maintain inventory of IT equipment.
Works with procurement teams, vendors, and finance team to ensure adequate stock of IT equipment. Submits and manages all IT related product orders.
• Ensures that service resources are assigned for the timely resolution of access, HR, and procurement related incidents and requests.
• Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries.
• Participates in activities to improve departmental and organizational performance.
• Establishes and maintains relationships with outside vendors of IT products, professional organizations, contract employees, co-ops, external auditors, and consultants.
• Ensure procurement is completed within SLA.
• Develop new hire processes and policies for onboarding standards of SCRI.
• Support access and procurement team with SCRI Mobility services and policy.
Leads user access reviews for SCRI applications utilizing tools such as SmartSheet, Saviynt, and SailPoint products.
Builds strong relationships with technical services users
• ' groups across SCRI, IT managers and directors.
• Participates in special projects as needed and performs other duties as assigned.

Mandatory: The following are mandatory expectations of all SCRI employees.

• Practices and adheres to the “Code of Conductâ€� philosophy and “Mission and Value Statement.â€�

• During your employment with SCRI, you will be routinely assigned training requirements. You are expected to complete any training assignments by the due date.

Knowledge: A body of information needed to perform tasks; May be obtained through education, training or experience.

• A thorough knowledge and understanding of current and emerging technical services technology.
• Mature understanding of technical support processes and work flow .
• Understands pertinent JCAHO, MQSA, HIPAA and ACR guidelines.

Skills: The proficiency to perform a certain task.

• Strong analytical skills and detailed organizational skills.
• Strong leadership and management skills.
• Proficient in Windows and Mac OS environment.

Abilities: An underlying, enduring trait useful for performing duties.

• Demonstrate ability to identify needs, manage resources, and multi-task pro-actively.
• Demonstrate ability to communicate effectively verbally and in writing.
• Demonstrate customer orientation.
• Demonstrate ability to recruit, develop, and retain staff.
• Demonstrate ability to work in stressful situations.
• Must be able to travel to assigned sites to complete work.

Minimum Qualifications:

• High School Diploma
• 6 years of experience in hands on technical services support and/or IAM
• 2 years of experience as Manager in technical role.
• Technical experience in large, complex. organization or corporate structured environment.
• Experience in team leadership and direct supervision.
• Experience creating and leading communications with direct reports, senior leaders, business partners, vendors

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.