What are the responsibilities and job description for the SAP NS2 IT Vulnerability\Helpdesk Technician position at SAP?
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Ns2 Company Description
SAP is the global market leader for business software and related services. SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary of SAP. At SAP NS2, we leverage best-in-breed technologies engineered by SAP to protect the lives, assets and information of Americans. We offer SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.
Must be a U.S. Person; SAP NS2 does not offer Visa sponsorships for this role.
All internal applicants must have Manager's approval to transfer.
This Position is based out of our Herndon, VA office and candidate will be required to be in office 3 days a week as a hybrid schedule.
Job Summary
The IT Vulnerability\Helpdesk Technician is responsible for identifying, assessing, and mitigating security vulnerabilities within the organization's IT Endpoint infrastructure, as well as providing on site support in SAP NS2's Newtown Square office. This role involves conducting regular vulnerability assessments, coordinating with both on site and remote user workstation to address any identified vulnerabilities and implement security measures to mitigate found vulnerabilities. For Helpdesk, it will involve troubleshooting software issues and providing hardware support, as well as responding to tickets from our Support queue.
Key Responsibilities:Regular monitor vulnerability scans performed on systems and applications.
Mitigate found vulnerabilities by contacting users and Remoting into Laptops to preform Patching.
Identify and document security vulnerabilities and recommend appropriate remediation strategies.
Work closely with IT teams to ensure vulnerabilities are promptly addressed and mitigated.
Develop and maintain vulnerability management procedures and documentation.
Conduct security assessments and audits to ensure compliance with security policies and standards.
Stay informed about emerging security threats, technologies, and best practices.
Provide support during security audits and assessments by third-party entities.
Provide onsite technical support to users as needed.
Provide remote support to users using Beyond Trust Remote Support.
Qualifications
3 years of experience in an Windows IT Services End-user support or Endpoint Administrator role
Experience in Helpdesk Support
Experience in vulnerability assessment and management.
Familiarity with security tools and technologies such as Nessus, MECM and Intune
Excellent problem-solving skills and attention to detail.
Ability to work effectively both independently and as part of a team.
Strong communication and interpersonal skills.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 75200-177700USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 452210 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Ns2 Company Description
SAP is the global market leader for business software and related services. SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary of SAP. At SAP NS2, we leverage best-in-breed technologies engineered by SAP to protect the lives, assets and information of Americans. We offer SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.
Must be a U.S. Person; SAP NS2 does not offer Visa sponsorships for this role.
All internal applicants must have Manager's approval to transfer.
This Position is based out of our Herndon, VA office and candidate will be required to be in office 3 days a week as a hybrid schedule.
Job Summary
The IT Vulnerability\Helpdesk Technician is responsible for identifying, assessing, and mitigating security vulnerabilities within the organization's IT Endpoint infrastructure, as well as providing on site support in SAP NS2's Newtown Square office. This role involves conducting regular vulnerability assessments, coordinating with both on site and remote user workstation to address any identified vulnerabilities and implement security measures to mitigate found vulnerabilities. For Helpdesk, it will involve troubleshooting software issues and providing hardware support, as well as responding to tickets from our Support queue.
Key Responsibilities:Regular monitor vulnerability scans performed on systems and applications.
Mitigate found vulnerabilities by contacting users and Remoting into Laptops to preform Patching.
Identify and document security vulnerabilities and recommend appropriate remediation strategies.
Work closely with IT teams to ensure vulnerabilities are promptly addressed and mitigated.
Develop and maintain vulnerability management procedures and documentation.
Conduct security assessments and audits to ensure compliance with security policies and standards.
Stay informed about emerging security threats, technologies, and best practices.
Provide support during security audits and assessments by third-party entities.
Provide onsite technical support to users as needed.
Provide remote support to users using Beyond Trust Remote Support.
Qualifications
3 years of experience in an Windows IT Services End-user support or Endpoint Administrator role
Experience in Helpdesk Support
Experience in vulnerability assessment and management.
Familiarity with security tools and technologies such as Nessus, MECM and Intune
Excellent problem-solving skills and attention to detail.
Ability to work effectively both independently and as part of a team.
Strong communication and interpersonal skills.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 75200-177700USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 452210 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: