What are the responsibilities and job description for the SAP AI Customer Adoption Expert Advisor (US or Canada) position at SAP?
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**** NOTE
- You must currently live within 40 miles of an SAP office and work 3 days a week in office.
- Position can based in US or Canada as long as it is near an SAP office.
The SAP Customer Value Group accelerates enterprise AI transformation on SAP Business Technology Platform (BTP). As an AI Customer Adoption Advisor, you guide customers from early AI exploration to scalable adoption. You combine technical depth, architecture expertise, and strong customer‑facing skills to help organizations translate modern AI capabilities into measurable value.
What You’ll Do
- Drive AI adoption across SAP BTP—from value framing to architecture and prototype development.
- Deliver workshops, guidance, and hands-on assets that translate technology into business outcomes.
- Support customers through experimentation and transition into production-ready AI solutions.
- Design enterprise AI scenarios using RAG patterns, agentic workflows, and SAP BTP services.
- Deliver scalable enablement through 1:1 and 1:many programs.
- Feed customer insights into SAP’s AI and BTP product roadmap.
What You’ll Build
- AI-powered enterprise architectures aligned to SAP BTP.
- Working prototypes and PoCs validating business use cases.
- Solution patterns such as knowledge retrieval, automation, intelligent assistants, and cross-system workflows.
- Best practices covering integration, data access, governance, and security.
What You Bring
- 10 years in AI/ML engineering, application development, or technical advisory roles.
- Hands-on experience with SAP Build. (Complementary skills such as SAP Integration Suite knowledge is a plus.)
- Experience designing AI architectures and building prototypes.
- Background in cloud or enterprise platform environments; SAP BTP experience is a plus.
- Exposure to SAP Line of Business and Industry solutions, and the accelerated value that AI can deliver to enhance these scenarios.
- Bachelor’s or Master’s in Computer Science, Engineering, or related field.
Technical Expertise
- Strong Python proficiency.
- Experience with REST/event-driven APIs.
- Hands-on experience with vector databases.
- Familiarity with RAG patterns, agentic workflows, and enterprise AI system design.
- Knowledge of SAP BTP tools (SAP AI Core, SAP Build, Integration Suite, HANA Cloud) preferred.
Customer & Leadership Skills
- Ability to communicate complex technology in clear business terms.
- Strong storytelling, facilitation, and executive engagement capabilities.
- Strategic thinking, curiosity, and a collaborative mindset.
- Passion for innovation and guiding customers through AI transformation.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
AI Usage in the Recruitment Process
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Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 449262 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
Requisition ID: 449262 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid