SAP Customer Success iXp Intern – SAP Innovation Experience Customer Engagement Support AI Lab

Job Description

What you'll bring

You're a student or recent graduate curious about technology and customer experience. You enjoy learning in live settings — workshops, customer conversations, and cross-functional teams.

• Familiarity with Agentic AI and a readiness to apply AI tools in day-to-day tasks and workflows
• Curiosity about AI journey mapping and AI data analytics, and how they shape customer storytelling
• An interest in event planning and coordinating multi-stakeholder engagements
• A collaborative approach that keeps the customer's needs front of mind
• Proficiency with Microsoft productivity tools, including PowerPoint, Word, and Excel
• A proactive, organised approach to managing multiple workstreams

We also look for people who communicate clearly, keep the customer in mind, and enjoy finding smart solutions to problems — whatever stage of your career you're at.

In addition to the role-specific skills above, all student and early talent positions at SAP look for candidates who are open to working with AI tools (including agentic AI) to automate everyday tasks, prototype ideas, and build confidence in AI-assisted ways of working from Day 1.

What you'll build

You'll support live executive experiences at the SAP Experience Center in New York, contributing to real engagements from day one. From customer tours to AI workshops, you'll build skills in storytelling, Design Thinking, and stakeholder collaboration.

• Prepare and conduct executive-level customer tours through the Experience Center, presenting SAP products and the SAP innovation vision
• Participate in preparation calls with account teams, engagement leads, and storytellers to shape each interaction
• Co-facilitate SAP Business AI and Agentic AI workshops, and run breakout sessions after completing onboarding
• Learn and deliver SAP innovation showcase content to customer audiences over time
• Create and adapt engagement content — presentations, demos, visuals, and post-visit summaries
• Develop storytelling assets tailored to each customer's AI journey and business priorities
• Collaborate with designers, subject matter experts, and account teams on content and engagement delivery
• Support continuous improvement initiatives and select projects across North American SAP Experience Centers

Where you belong

The Innovation Experience Services team delivers tailored engagements at SAP's Experience Center in New York, connecting account teams, subject matter experts, and leaders around each customer's business. You'll gain exposure to C-level conversations and SAP's innovation narrative in a high-visibility environment. When you join SAP, you'll be a part of SAP Next Gen — a global community of students and early professionals with access to mentors, development programmes, and peers. This internship is based on-site at 10 Hudson Yards.

Qualifications

Anticipated Start Date: December 2026/January 2027  

Duration: 12 Months

Schedule: 40 HR/week 

Hybrid (Mandatory): New York City, NY (3-4x/Week) 

Education: Bachelors or Master's degree in a related field. Recent Graduates/Graduating Seniors/2nd Year Masters highly desirable.

Eligibility: Must be currently enrolled, or recently graduated (start date must be within 6 months of graduation date) from a coding academy/bootcamp, apprenticeship, associate, bachelor’s, master’s or JD/PhD program. 

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Additional Information

All your information will be kept confidential according to EEO guidelines.

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency
SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.