What are the responsibilities and job description for the Senior IT Manager position at SANY America?
About the Company
With deep investment and backing from SANY Group, the Americas business continues to grow rapidly, and this role is critical to delivering competitive, customer-focused products that support long-term market expansion. With current revenues over $500 million, SANY America continues to make strong progress and significant investments in the Americas market; the organization is now pursuing an aggressive growth strategy and is looking to move quickly beyond this initial platform and increase market share.
About the Role
As part of the Americas team, SANY is seeking a driven, forward-thinking, and highly motivated Senior IT Manager, to lead IT operations, enterprise systems, CRM initiatives, and technology infrastructure. This position will oversee IT team management, system integration, cybersecurity, and digital transformation projects while ensuring technology solutions align with business objectives. The ideal candidate will have strong leadership experience, hands-on CRM expertise, and the ability to collaborate with executive leadership, cross functional teams, and SANY Group's China headquarters.
Responsibilities
- Lead, mentor, and manage the IT team, ensuring effective daily operations, employee development, and technical support.
- Develop and execute IT strategies aligned with business objectives and organizational growth.
- Oversee CRM, Microsoft Dynamics 365, administration, implementation, optimization, and migration.
- Oversee IT infrastructure, enterprise applications, cloud systems, cybersecurity, and data protection.
- Lead IT projects, system upgrades, and digital transformation initiatives while managing timelines, budgets, and resources.
- Collaborate with business stakeholders and China headquarters to ensure effective system integration and global technology alignment.
- Manage IT vendors, software licensing, technology investments, and departmental budgets.
- Establish IT policies, performance metrics, disaster recovery procedures, and continuous improvement initiatives.
Qualifications
- Minimum of 5 years of experience managing and leading IT teams.
- Minimum of 3 years of experience with CRM systems, including administration, implementation, integration, or migration.
- Strong knowledge of Microsoft Dynamics 365.
- Experience managing IT infrastructure, enterprise applications, cybersecurity, and technical support operations.
- Demonstrated ability to lead complex IT projects and manage cross-functional technology initiatives.
- Strong leadership, communication, analytical, and problem-solving skills.
- Ability to collaborate effectively with global teams and executive leadership.
Required Skills
- CRM systems experience, including administration, implementation, integration, or migration.
- Strong knowledge of Microsoft Dynamics 365.
- Experience with IT infrastructure, enterprise applications, cybersecurity, and technical support operations.
- Leadership, communication, analytical, and problem-solving skills.
- Ability to collaborate effectively with global teams and executive leadership.
- Fluent English.
Preferred Skills
- Professional certifications such as PMP, ITIL, CISSP, or Microsoft Dynamics 365.
- Mandarin Chinese language skills strongly preferred.
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent professional experience.
- Preferred majors include Information Systems, Computer Science, Business Administration, or Marketing.