What are the responsibilities and job description for the Jr. Relationship Analyst position at Santander Private Banking International?
Country: United States of America
Position Summary:
The Analyst will be responsible to perform client service tasks in a well-organized and timely way, having a complete understanding of the need of the bankers and the clients. Operates under the supervision of the RAC in providing day-to-day client service.
It is necessary they have organizational skills, because they will undertake the tasks of receiving calls, take messages and routine correspondence, acting as the point of contact between the internal and external clients.
Position Duties / Responsibilities
Customer Service
Keep 360 updated
Overdrafts
Daily:
Specialized Knowledge:
Business Experience: 1-2 years of relevant experience or demonstrated
required level of proficiency
Technical Knowledge:
Languages:
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.
Employer Rights: Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.
Position Summary:
The Analyst will be responsible to perform client service tasks in a well-organized and timely way, having a complete understanding of the need of the bankers and the clients. Operates under the supervision of the RAC in providing day-to-day client service.
It is necessary they have organizational skills, because they will undertake the tasks of receiving calls, take messages and routine correspondence, acting as the point of contact between the internal and external clients.
Position Duties / Responsibilities
Customer Service
- Check balance positions, loans, transfers, etc.
- Guide clients with the application process for new American Express cards/ debit
- Respond to inquiries related to debit or American Express cards/ debit
- Address request for bill payment
- As per client's request, process cashier checks and checkbooks along with the operations department.
- Attend clients visits and accompany them to deposit/withdraw fund from their accounts
- Resolve Clients Inquiries such as loan request, investment orders, statement reviews, etc.
- Resolve Client Complaints
- Respond to all phone calls for the team
- Prepare documentation for Bankers business trips such as product presentations and new opening documentations
- Provide assistance with BRWG formats in Appian Onboarding
- Read and answer emails on a daily basis
- Follow up with the banker of corporate actions
- Contact clients with account information and receiving instructions
- Review and properly complete all documentation regarding Alternative Investments subscriptions and send all completed documentation to the Alternative Department.
Keep 360 updated
- Process investment proposals, prepare activity reports, upload documents to secure inbox, verify clients E-banking status/ information, download reports to review missing documentation among other duties.
- Verify that account opening documents are complete and filled out correctly.
- Opening account, collect customer information, review and follow-up by using DocuSign
- Account update, collect customer information, review and follow-up by using DocuSign
- Closing account, collect customer information, review and follow-up by using Appian Workflow tool
- Review dormant accounts by using Globus
- Verify client information
- Initial input transaction in Globus
- Verify with exchange rate and inform client
- Execute transaction
- Address request for wire transfers
- Follow up with 360 EWF workflow and send confirmation if needed
- Junior Analyst can enter the internal wire transfer in the system but can not approve it.
- Coordinate meeting with credit area
- Review documentation with banker new loans or loan renewals prepared by Credit Risk and send to the client for signature
- Once received documents from client, verify signature and return to Credit Risk Department
Overdrafts
- Check daily account movements reports
- Identify and cover overdrafts
- Update client’s investment profile
- Assist in the preparation and execution of investment proposals as requested by client banker or advisor when necessary (Not applicable to PREMIER)
- Process manual PO’s in Globus
- Follow up and verify that all the transactions requested have been completed / processed by the operations dept.
- Open/close accounts and portfolios by using Appian tools.
- Process fee reversal and exception by preparing marketing concession reports as requested by banker
- Time deposit, checkbooks, cashier’s temporary checks
- Transfers securities (incoming/outgoing) by using Appian Workflow.
- Follow up with clients Capital Calls and cover designated portfolios in order for Back Office Team to process.
Daily:
- Review “Morning Movement Report” sent by Operations to verify account movements of previous days to ensure each transaction has been processed correctly
- Review and approve daily overdrafts in Globus
- Prepare activity reports
- Run Credit reports in Globus for expire and future maturity for loans, lines of credits and interest payments due
- Send clients W8 forms and follow up to make sure they are completed properly
- Review and activate Dormant Accounts
- Run quarterly fee report for Bankers review and ensure that client has sufficient funds to cover fee
- Work on special projects (FATCA, W8, E-banking, Milenio and Paperless) helping bankers.
Specialized Knowledge:
- Knowledge of office administrator responsibilities, systems and procedures
- Proficiency in MS Office (MS Excel and MS Outlook, in particular)
- Excellent time management skills and ability to multi-task and prioritize work
- Attention to detail and problem solving skills
- Excellent written and verbal communication skills
- Organizational and planning skills in a fast-paced environment
- Proactive, with an ability to suggest improvements
- Preferably knowledgeable in how to use DocuSign
- Knowledgeable of financial markets
Business Experience: 1-2 years of relevant experience or demonstrated
required level of proficiency
Technical Knowledge:
- Technical: Microsoft Office, T-24, 360, DocuSign, Appian
- Organizational skills and time-management skills
- Excellent customer service skills
- Multitask & flexible
- Strong judgment and ability to use discretion and make decision within guidelines
- Excellent interpersonal and leadership skills
- Independent problem solving skill
- Written & oral communication skills
- Influential skills
Languages:
- Spanish and English. Portuguese (For Brasil Team)
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.
Employer Rights: Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.