What are the responsibilities and job description for the Associate - End User Support position at Santander Bank, N.A.?
It Starts Here
Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
If you are interested in exploring the possibilities We Want to Talk to You!
The Difference You Make
The Associate, End User Support is the first line of help when customers encounter problems or defects with products and programs. S/he answer telephone inquiries, respond to emails and perform in-person support sessions. Provides day-to-day technical support while building strong relationships with business and technology teams. This role supports the delivery, maintenance, and adoption of end-user technology solutions, while developing expertise in troubleshooting, user support, and service delivery.
Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
Minimum
Base Pay Range:
$115,000.00 USD
Maximum
$150,000.00 USD
We Value Your Impact
Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)
Risk Culture
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
EEO Statement
At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions
Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
Employer Rights
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
What To Do Next
If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO
Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
If you are interested in exploring the possibilities We Want to Talk to You!
The Difference You Make
The Associate, End User Support is the first line of help when customers encounter problems or defects with products and programs. S/he answer telephone inquiries, respond to emails and perform in-person support sessions. Provides day-to-day technical support while building strong relationships with business and technology teams. This role supports the delivery, maintenance, and adoption of end-user technology solutions, while developing expertise in troubleshooting, user support, and service delivery.
Responsibilities
- Provides technical, operations, and training support to users of network installation, either by telephone or on site relative to micro hardware and software packages Performs hardware diagnostics and coordinates repairs.
- Serve as a technology resource for staff by providing timely support and guidance on hardware, software, and enterprise tools.
- Support business and technology teams by addressing technology-related requests and escalating complex issues when needed.
- Coordinate with internal technology teams to resolve incidents and fulfill service requests; communicate updates to stakeholders.
- Partner with technology teams to gather feedback and help improve end-user experience and services.
- Perform installation, configuration, and maintenance of desktops, laptops, thin clients, virtual machines, and related equipment.
- Execute moves, adds, and changes (MAC) for desktop and telephony hardware.
- Create and maintain user documentation and how-to guides for common technology issues. Deliver individual and small group training sessions on standard tools and technologies.
- Respond to and resolve user inquiries related to systems, devices, and applications in a timely manner.
- Utilize IT service management tools (e.g., ServiceNow) to track and manage work; follow established processes and escalate when necessary.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
- Bachelor's Degree or equivalent work experience: Computer Science/Software Engineering or equivalent field. - Required.
- 5 Years Experience with client (PC) technologies and support services. - Required.
- Experience with IT helpdesk ticketing software.
- Ability to work independently.
- Ability to communicate technical information to non-technical audiences.
- Methodical and disciplined approach to problem solving.
- Possess a strong customer service focus with a genuine desire to assist.
- Strong knowledge of Windows OS support and troubleshooting
- Strong communication and interpersonal skills
- Ability to work with others in researching and resolving problems.
- Ability to manage multiple tasks concurrently and prioritize tasks and end-user support tickets.
- Ability to remain calm in an occasionally high-pressure environment.
- CompTIA A or similar certification preferred
- Trading floor support experience is a plus
- Exposure to SCCM administration is a plus
- CompTIA A or similar certification preferred.
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
- Experience in Microsoft Office products.
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
Minimum
Base Pay Range:
$115,000.00 USD
Maximum
$150,000.00 USD
We Value Your Impact
Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)
Risk Culture
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
EEO Statement
At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions
Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
Employer Rights
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
What To Do Next
If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO
Salary : $115,000