Lead Front office Coordinator

Job Summary
We are seeking a highly organized and detail-oriented Lead Front Office Coordinator to join our team. This role is essential in ensuring the smooth operation of our front office, providing exceptional customer service, and supporting administrative tasks. The ideal candidate will be proficient in managing multi-line phone systems, have strong computer skills, and possess excellent communication abilities. Bilingual candidates are encouraged to apply.

Responsibilities

• Greet and assist visitors in a friendly and professional manner.
• Manage incoming calls using a multi-line phone system, directing calls as necessary.
• Perform data entry and maintain accurate filing systems for documents.
• Handle calendar management, scheduling appointments, and coordinating meetings.
• Provide clerical support including typing, proofreading documents, and preparing correspondence.
• Maintain office organization through effective time management and prioritization of tasks.
• Support customer service efforts by addressing inquiries and resolving issues promptly.
• Collaborate with team members to enhance the overall workflow of the office.
• Oversee daily front office operations, including patient check-in/check-out, scheduling, and communications
• Support, mentor, and train front office staff, delegating tasks and ensuring consistency in service
• Monitor schedule flow to maximize provider availability and minimize patient wait times
• Ensure accurate entry of patient information, insurance verification, and consent forms
• Serve as the go-to resource for escalated patient concerns, addressing them with empathy and professionalism
• Collaborate with clinical and leadership teams to align patient coordination with practice goals
• Maintain a welcoming and organized reception area while upholding front office procedures and service standards
• Other responsibilities as needed

Experience

• Proven experience in a dental or medical front office setting
• Demonstrated ability to lead or mentor team members in a fast-paced environment
• Strong communication, organizational, and multitasking skills
• Proficiency with dental practice management software and scheduling systems
• Knowledge of insurance verification and patient financial processes preferred
• Commitment to excellent patient service and a supportive team environment
• High school diploma or equivalent
• Bilingual abilities are highly desirable to better serve our diverse clientele. Join us as a Front Office Coordinator where your contributions will play a vital role in enhancing our operational efficiency while delivering outstanding service to our clients.
• Why You Should Join Our Team

A career with us means working alongside dental assistants, sterilization technicians, office managers, patient care coordinators, and more—all focused on exceptional care and outcomes. We value continuous learning, collaboration, and a culture where every team member can thrive both at work and outside of it.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $25 - $30