Residential Service Associate

Santa Fe Recovery Center is a leading provider of substance use disorder and mental health treatment and education services. We are looking for a full-time Residential Service Associate to join our team at our Santa Fe offices. We offer a competitive salary range from $37,440 - $41,600 (BOE) and the Benefits shown below. Experience working in the Healthcare Industry and/or Non-Profit is highly preferred. This is a great opportunity to continue to advance in your career while being part of the team that is providing support to the community. 

Residential Service Associate Benefits: 

1. A generous PTO package (3 weeks of PTO, 7 paid holidays, 3 floating holidays, & 2 mental health days)
2. Medical, Dental, and Vision insurance (90% to 100% premium covered by employer)
3. ST and LT disability
4. Pet insurance
5. Opt-in 401k with 4% match 
6. Access to our comprehensive Employee Assistance Program, providing 24/7/365 access to a licensed professional for staff and their immediate families 

Role Description:

The Residential Services Associate, reporting to the Residential Services Supervisor, is responsible for working in our medically managed detoxification and residential treatment settings along with a team of experienced Counselors, Case Managers, Medical Associates, Peer Support Workers, RNs, Nurse Practitioners, and Physicians. The Residential Services Associate position assists the multi-disciplinary team as they collect objective and subjective data from observations, examinations, interviews, and written records in an accurate and timely manner. The Residential Services Associate assists clients as they navigate the treatment environment, documents care provided in the electronic health record, collaborates with the team to carry out the plan of care, engages with patients/clients with empathy, kindness, and respect, follows orders of the Residential Director, and carries out tasks as assigned by program management. The Residential Services Associate ensures a safe and healthy environment conducive to world-class, person-centered care.

Schedule:

• Full Time (32-40 hours) Night Shift (7 pm-7 am) or Day Shift (7 AM - 7 PM) weekend availability
• Requested schedules will be taken into consideration. However permanent schedules will be decided based on the operational needs of SFRC

Duties and Responsibilities

• Assist with admission and orientation of new clients to the facility, including Rules of Residency and Health and Safety requirements
• Ensure a safe, quiet, and supportive environment
• Observe client behavioral and emotional patterns and report/document observations
• Provide Clients with emotional and/or behavioral support when necessary and assist in developing specific behavioral treatments, including coping skills, anger management, and other self-regulation activities
• Anticipate and respond to client needs, including crisis intervention, and provide instruction in the milieu setting
• Assist in emergency situations, following established protocols and procedures, including administering basic first aid and/or performing CPR if necessary
• Ensure clients are following the program schedule, including group activities, telehealth appointments, and individual check-ins
• Facilitate groups for clients to discuss issues that may arise in the milieu of CCSS.
• Document group notes for non-clinical client groups in the E.H.R.
• Transport clients to appointments when required
• Conduct BAC and urine Drug Screenings, conduct daily charting on all clients, perform bedroom checks, etc.
• Actively participate in the shift change protocol to ensure pertinent client information is shared with the team
• Monitor client chores and laundry according to the daily schedule
• Other duties as assigned

Requirements

Skills/Knowledge/Abilities:

1. Strong observation skills
2. Cultural awareness and sensitivity
3. Ability to remain calm under stress
4. Ability to maintain focus on the client’s wellbeing
5. Ethical and professional behavior toward clients and staff
6. Strong written and verbal reporting skills
7. Demonstrate good judgement and ethics
8. Skill in preparing, maintaining, and overseeing client records
9. Ability to maintain health and safety, and infection control standards
10. Computer experience, knowledge of, or demonstrated ability to learn MS Office and electronic health record
11. Ability to respond effectively to unexpected problems, crisis, or other such events that may arise while considering liability, precedence, programmatic implications, and other possible future impacts on the program, services, or organization

Education and Experience:

1. High School Diploma or GED equivalent
2. (2) years of experience in customer service or patient/client care facing
3. Certified Peer Support Worker (CPSW) within one year of employment with SFRC
4. CPR Certified
5. Valid and insurable Driver’s License based on SFRC Insurance standards