What are the responsibilities and job description for the First Impression Person/ Member Service Specialist- Downtown position at Santa Fe Federal Credit Union?
The main responsibility of our First Impression Person is to ensure an accurate and positive member experience. This position is to be located at our Harrison Branch on 1422 S Harrison St. amarillo, TX 79101 The expected schedule of this position is Monday through Friday, 8:30 am - 5:30 pm.
DUTIES AND RESPONSIBILITIES:
Maintain member service standards
Greet and welcome members
Cross sell credit union products and services
Assist members with account inquiries, loan applications, online services
Answer telephones and route calls appropriately
Open/close accounts, verify accounts, process stop payments, order cards, answer questions regarding share accounts, share drafts, VISA cards, ATM cards, IRA's etc..
Provide a positive experience for both members and co-workers
Respond to member inquiries and concerns
Complete clerical tasks such as filing, photocopying, faxing, organizing
QUALIFICATIONS:
High school diploma or equivalent
Energetic and self-motivated
Ability to work well in a team environment
Strong written and verbal communication skills
Accuracy and Quality
Must be dependable
Excellent member service skills
Proficient with technology
Willing to learn and expand knowledge base to beyond job description
Santa Fe FCU is an Equal Opportunity Employer. We offer competitive benefits and compensation.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18