Host

Job Description: Host

Must be friendly, outgoing and must possess good communication skills. Is organized and able to think and act quickly and effectively. Maintains self-composure. Has the ability to see the big picture, realizing the impact that a well or poorly run door has on the entire operation. Must take pride in personal appearance and have a strong sense of integrity and honesty.

Required Duties and Responsibilities:

• Must be able to stand and exert fast-paced mobility through the dining room for periods of up to 8 or more hours in length.
• Must be able to speak clearly and listen attentively to guests and other employees.
• Must have the ability to carry silverware, dishes and etc. up to 35lbs.
• Must be able to speak, read, and understand the primary language of the work location.
• Must be able to perform simple mathematical calculations.
• Communicates effectively with guests.
• Must be enthusiastic and make guests feel appreciated through his/her actions.
• Selects appropriate table using the rotation system and taking into account special requests from guests.
• Escorts guests to their tables, providing the guest with menus and silverware and wishes them a pleasant dining experience while pointing out point of sale as advertised on each table and informing the guest of their server’s name.
• Reads the dining room for potential problems areas and attends to the needs of the guests in a manner fitting the situation.
• Manages a wait when necessary.
• Works as a team with all personnel.
• Consistently performs 20-minute restroom checks and customer counts including open menu counts for the kitchen.
• Treats all applicants as guests in the restaurant and informs a manager of their presence.
• Maintains proper telephone etiquette and effectively attends to the needs of the callers if authorized and informs management of large party accommodations.
• Manages special seating requests of guests consistent with table availability.
• Assists with the duties of servers and server assistant's as needed to maintain service effectiveness and efficiency.
• Performs other related duties as assigned by a manager.

Knowledge:

Guest Knowledge, Floor plan, Side work duties, Specials, Host standards, Applicant procedures, Front door standards, Menu knowledge, Door functions, Phone procedures, Seating rotation, Host Station standards.