Enhanced Care Program Manager

Company Description

Santa Cruz Staffing is the leading provider of recruitment solutions in Santa Cruz County and is proudly the only locally-owned employment agency in town. We excel in matching the highest quality candidates to our clients' specific hiring needs thanks to our deep market and client base knowledge. Our objective is to cultivate long-term partnerships with clients and contractors. Santa Cruz Staffing's exceptional service is reflected in our Yelp and Google reviews.

POSITION DESCRIPTION:

Under the direction of the Program Director, and working as part of an interdisciplinary team, the Enhanced Care Management (ECM) Program Manager is responsible for day-to-day operations of the ECM program. The ECM program is a community-based care coordination program addressing service gaps related to poor health outcomes for Medi-Cal recipients. In addition to providing some direct care management, the ECM program manager will participate in development, implementation, and quality improvement for the program; will train, supervise, coordinate, and motivate the direct care staff; and perform related work as required.

DUTIES AND RESPONSIBILITIES:

Program Leadership and Development:

• Leads planning and implementation of Enhanced Care Management and Community Supports
• Monitors and evaluates effectiveness and efficiency of service delivery system, organizational structure, staffing levels, and other internal operations including identifying and recommending alternative approaches or improvements; implements revisions, adjustments, and changes
• Organizes and leads internal ECM/CS meetings and trainings and participates in interdisciplinary team meetings
• Supports program reporting needs
• Contributes to grant reporting and invoicing
• Ensures proper use and training of CCAH approved software and billing systems
• Coordinates the development of relationships with other service providers and other community resources
• Maintains an awareness of state-level changes to the CalAIM/ECM/CS program and implements changes as needed

Direct Care Management:

• As needed and depending on staffing, conducts outreach to potential ECM recipients, screening, conducting intakes and enrolling new participants, as well as providing care management as planned
• Maintains care management records, including assessments, home visits, person-centered care plans, periodic reassessments, and progress notes

Personnel Management and Coordination:

• Provides individual and team supervision, support and performance evaluations for assigned staff
• Coordinates and supports the work of ECM staff across programs, ensuring consistent service delivery, procedures, and training

Professional Conduct:

• Maintains confidentiality and treats participants and staff with dignity and respect at all times
• Communicates effectively and respectfully with people from diverse racial, ethnic and cultural groups and from different backgrounds and lifestyles; demonstrates a knowledge and sensitivity to their needs. Understands and provides service from a person-centered perspective.

OTHER JOB DETAILS:

• This is a FLSA exempt position.
• This position will be offered at a pay rate between $42.96-$44.36/hr for unlicensed candidates, (plus a $.40/$.10 per hour bilingual/biliterate differential after passing a test administered by the HR department).
• This position requires regular on-site attendance and travel to a variety of locations throughout Santa Cruz County as needed.
• Hours of work are typically Monday-Friday between 9-5, however some evening and weekend work may be required.

MINIMUM QUALIFICATIONS:

Required:

• BA or BS in social work, psychology, or a related field or equivalent experience
• Supervisory experience
• Knowledge of social work principles and practices, including care management techniques
• Sufficient knowledge of Santa Cruz County resources to fully address client needs, or ability to develop that knowledge quickly
• Understanding of social determinants of health
• Ability to make diligent and creative effort on assembling and following up on assessments and care management plans
• Knowledge of mental health, drug and alcohol treatment, homelessness and housing resources, and the continuum of care in Santa Cruz County, is preferred
• Demonstrates a high level of tolerance and understanding for individuals who present for services with urgent multiple care management and health needs
• Understanding of and applied practice of HIPAA requirements

Preferred:

• MSW or advanced degree in a related field
• Experience with chronic illness and high utilizers of health care across the life spectrum
• Bilingual/biliterate English/Spanish
• Experience with CalAIM/ECM

OTHER REQUIREMENTS:

• Must pass a TB test before first day of employment.
• Must receive an annual influenza vaccination or be willing to wear a protective face mask during government regulated influenza season.
• Must have a valid CA driver’s license, drive a motor vehicle incidental to the performance of the work and be insured.
• Must be able to work at a computer for full workdays; some routine lifting and reaching requirements.
• Employees who transport clients must pass a pre-employment drug & alcohol screen and comply with periodic testing for drug use and alcohol misuse.
• Must pass a criminal background check and maintain a clean record.

Benefits Package

• For employees: shared cost medical, dental, vision, and life insurance. This benefit package is valued at $9,766.92/year
• First year: 16 vacation days and 11 holidays, with accrual based on scheduled hrs/wk
• Sick leave: approximately 1 day/month, with accrual based on scheduled hrs/wk
• May be eligible to earn up to 4 Wellness Floaters per year after satisfying all eligibility requirements.
• 401(k) Retirement Plan: Agency matches employee contribution up to 5% of annual salary, effective during open enrollment period.
• Flexible Spending Account (FSA)
• Dependent Care Reimbursement Program
• Employee Assistance Program
• Paid lunch