Lead Dental Front Office Coordinator

Lead Dental Front Office Coordinator

Santa Cruz Dental Group | Santa Cruz, CA
Full Time | Monday to Friday | 40 Hours Per Week

Compensation & Benefits

$27.00 to $34.00 per hour based on experience

Final compensation will be determined based on experience, skill set, and demonstrated performance.

401(k) with matching
Health insurance
Vision insurance
Paid time off
Paid holidays, including major federal holidays
In-office dental benefits

About This Role

The practice is a well-established private practice built on strong systems, clinical excellence, and a commitment to consistent daily production.

We are seeking an experienced Lead Dental Front Office Coordinator to take ownership of the front office and play a key role in both patient experience and practice performance while supporting Dr. Sandhu, the clinical team, and working closely with executive leadership.

This role reports directly to executive leadership and is accountable for the performance of the schedule and front office operations.

This is not a traditional front desk role. This position functions as a front office lead, responsible for managing the schedule, presenting treatment, and directly impacting daily production.

This is an opportunity to step into a leadership role where you can make a real impact, help shape the patient experience, and contribute to building a strong, high-performing team culture.

This role is best suited for someone who:

• Takes initiative and ownership of outcomes
• Is confident discussing treatment and financials
• Understands how scheduling directly impacts production
• Enjoys improving systems and creating structure
• Thrives in a professional, accountable environment

What You Will Own

• Leading and managing the daily schedule to support and achieve production and collection goals
• Presenting treatment plans and discussing financial arrangements with confidence
• Coordinating treatment scheduling to maximize efficiency and minimize gaps
• Maintaining recall and reactivation systems
• Actively filling schedule openings and reducing cancellations
• Supporting communication between providers, team, and patients
• Leading daily huddles with a focus on schedule readiness, production targets, and team accountability
• Partnering with executive leadership to support operational consistency and growth
• Ensuring accurate documentation and HIPAA compliance

Key Performance Expectations

Success in this role is measured by:

• Schedule efficiency and minimal downtime
• Contribution to case acceptance and treatment completion
• Reduction in last-minute cancellations and open chair time
• Strong daily schedule organization aligned with production goals
• Effective leadership of daily huddles and team communication
• Clear, professional patient communication

This role requires the ability to take ownership quickly and operate independently within the first 60 to 90 days.

Our Culture

We are a team that values:

• Accountability over excuses
• Clear, direct communication
• Professionalism in all interactions
• Reliability and follow-through
• A structured, system-driven environment

We are building a team culture centered on consistency, respect, and performance. We are looking for individuals who take pride in their role and contribute to a positive, accountable workplace.

Qualifications (Required)

• Minimum 3 years of dental front office experience
• Proficiency in Dentrix
• Experience presenting treatment and discussing financials
• Strong understanding of scheduling in a production-driven practice
• Experience leading or supporting team workflows or huddles preferred
• Highly organized with strong attention to detail
• Able to work collaboratively while upholding standards, accountability, and a strong team culture

Reliable transportation and the ability to maintain a consistent commute are required.

Schedule

Monday through Friday
Office hours are 8:00 AM to 5:00 PM

Some Early Fridays
No evenings or weekends
In-person position

Location

Santa Cruz, CA 95060
Serving candidates in Santa Cruz, San Jose, and the surrounding areas