Enrollment & Outreach Specialist

Santa Cruz Community Health (SCCH) is a multi-site, Federally Qualified Health Center (FQHC) serving Santa Cruz County residents. SCCH began as a women's health collective in 1974 with the mission to improve the health of our patients and the community and advocate the feminist goals of social, political, and economic equality. Now, 50 years later, we serve that same mission at our three clinic sites: the Santa Cruz Women's Health Center in downtown Santa Cruz serving women and children; the Live Oak Health Center serving everyone; and the Santa Cruz Mountain Health Center providing accessible and expanded access to care for our patients in the San Lorenzo Valley.

Driven by our commitment to health care as a human right, SCCH is a leading non-profit provider offering comprehensive health services to our patients, regardless of their ability to pay. We have been recognized in the community as a leader in delivering high-quality, innovative care, and we are active in local, state, and national advocacy work that empowers our patients and community to be healthy, happy, and successful.

SCCH has a diverse patient population and an engaging and friendly work environment. Our caring and committed staff works as a team to fulfill our mission so that all our patients have access to quality, whole-person health care. 

POSITION SUMMARY:

The Outreach & Enrollment (O&E) Specialists at Santa Cruz Community Health (SCCH) maintain and expand our current enrollment activities, troubleshoot and assist with our patients’ current health coverages, and enroll eligible patients and service area residents into affordable health insurance coverage under Medi-Cal, Covered CA, and the Kaiser Community Health Coverage (CHCP) program, as well as other programs such as CalFresh, formerly known as food stamps. The Outreach and Enrollment team holds specialized credentials and training, allowing them to enroll and liaise with Medi-Cal and Covered CA representatives and agents, and stay current on Medicare and other related policy and service mandates. 

The Outreach and Enrollment team provides integral coordination for and representation at SCCH’s various outreach efforts and initiatives. This includes but is not limited to: public-facing partner and community events, Food Distribution, volunteer coordination, Santa Cruz County Benefits Collaborative, and multiple community partnerships and collaborations. This team operates with a high level of independence, as highly trained representatives of our agency and on behalf of our patients, and reports to the Health Services Director under the Operations Department. 

 Each member of the O&E team takes the lead of varying roles within our scope, including enrollment, clinical activities and programs, events, and community partnerships.

Classification: Full-time, Hourly, Non-Exempt                                    
Hours: Varies; Some evenings and/or Saturday shifts   
Reports to: Health Services Director        
Location: Various; Clinic Locations/Off-Site in the Community/Remote 
Language Requirements: Bilingual in English/Spanish Required
Pay Range: $26.27 – $29.22 per hour, DOE

*Please submit a cover letter along with your resume when applying*

BENEFITS:
Competitive compensation and benefits package are available to staff working at least 20 hours per week. Paid time off and paid holidays accrue from date of hire. Employer subsidized group health, dental, vision and life insurance plans the first of the month after 30 days of employment. Automatic 2% enrollment in an Employer sponsored 401K plan with a 2% retirement match. 

QUALIFICATIONS:
MINIMUM QUALIFICATIONS 

• It is essential that the applicant is certified as a CAA (Certified Application Assister) OR, can successfully complete the Covered California Certified Application Assister certification training and test, after hire (Certification includes: Fingerprinting, background test, online training and testing)
• CCHI (California Coverage & Health Initiatives) Health Access Assister certified 
• CalFresh certified  
• B.A or equivalent experience in health education, public health, sciences, or related field 
• Bilingual in Spanish/English  
• Strong computer skills, including Microsoft Word, Excel, etc. 
• Ability to work some evenings and Saturdays, as needed  
• Ability to set-up and manage outreach events and attend SCCH events on behalf of the outreach and enrollment team  
• Must be extremely efficient, organized, flexible and resourceful 
• Strong customer service skills and deliver services in a culturally sensitive manner 
• Understand and maintain HIPAA standards of privacy and confidentiality 
• Strong written and oral communication skills 
• Able to use office equipment and programs (e.g., EHR, computer, copier) 

 DESIRABLE QUALIFICATIONS

• Previous enrollment, outreach and/or health education experience preferred, especially with immigrant, Latino, and underserved populations
• CCHI (California Coverage & Health Initiatives) Health Access Assister Certified
• Experience with event coordination, presenting, or public speaking
• Experience with HER Epic Ochin or Epic

 
SANTA CRUZ COMMUNITY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER (W/M/V/D).