Front Desk Associate - Edgewater Beach Inn

JOB SUMMARY:
Responsible for the main lobby Reception Desk, breakfast lounge and overall security of the property. Works directly with the motel patrons for check-in, check-out, giving directions, taking messages, answering telephone calls and taking reservations. Cleans and maintains front office, kitchen and restroom.

Senior Front Desk Clerk - Track inventory and order supplies, responds to email, adds and subtracts rooms from 3rd party vendors. Assists in training Front Desk Agent. Coordinates Room Attendants assignments.

UNIQUE JOB REQUIREMENTS:
Basic mathematical, computer and clerical skills with the ability to handle multiple tasks simultaneously in a friendly and positive and professional manner. Will be required to work weekends and holidays. Willingness to conform to company grooming standards.

Senior Front Desk Clerk- Computer competency with Microsoft365 suite and internal systems.
Ability to create a professional letter or email response to guest inquiry.

JOB TASKS (IN ORDER OF IMPORTANCE):

• Greet motel guests.
• Count cash drawer at the beginning and ending of each shift.
• Register motel guests and assign appropriate room(s).
• Accept payment for hotel rooms and other charges and perform cash transactions.
• Enter guest information, payment source into a computerized database program.
• Answer multiline phone and takes accurate messages.
• Take telephone reservations as required.
• Prepare food, cuts up fruit and bakes muffins for continental breakfast.
• Operate washer / dryer and folds and stacks towels.
• Mop, vacuum, remove trash and shampoo carpet for front office, kitchen and restroom.
• Other duties as assigned.

Graveyard shift: (In addition to above assignments)

• Review pre-audit material.
• Print audit and various reports.
• Balance credit card cash and other transactions to computer audit.
• Walk length of property each hour and reports any unusual or suspicious circumstances to security department.

Senior Front Desk Clerk - All duties listed above plus:

• Navigate thru internal system to assign rooms for 3rd party to sell.

RELATIONSHIPS INTERNAL:
All level of Santa Cruz Seaside Company team members.

RELATIONSHIPS EXTERNAL:
Extensive contact with guests.
Senior Front Desk Clerk - Vendors, 3rd party booking partners.

TRAINING AND EXPERIENCE:
Prior cash handling, hotel/motel front desk, service oriented business and/or computer experience preferred.
Senior Front Desk Clerk- 1 year experience as a Front Desk Agent.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to meet and greet the public in a positive and friendly manner and resolve guest complaints satisfactorily.
• Ability to work alone and stay awake and alert while on duty. (11 p.m. to 7:00 a.m. on graveyard shift).
• Ability to deal tactfully with problems and complaints (loud parties etc.) using independent judgment, common sense and without offending guests.
• Ability to quickly learn and apply clerical office procedures and to keep complete and accurate records.
• Ability to operate multiline telephone console, do light typing and operate 10-key calculator.
• Ability to recognize and report any unusual or suspicious conditions or circumstances.
• Ability to input and access data using a computer.
• Ability to balance audit to payments on a computer.
• Ability to work independently and as part of a team.

Senior Front Desk Clerk - Demonstrates a higher level of knowledge, skills and abilities than a Front Desk Agent.

PHYSICAL REQUIREMENTS:

• Ability to stand for up to 7 and one-half hours.
• Ability to work in a confined space with limited access.
• Ability to lift, drag or pull up to 50 lbs.
• Ability to hear normal conversations on the phone and in person.
• Ability to see, read and interpret documents and paperwork.

LICENSES AND INSURANCE:
n/a

TESTING:
criminal background check
If FTR - drug screen