What are the responsibilities and job description for the SERVER- HOME PLATE- PART TIME position at Santa Ana Star Casino Hotel?
A Server is responsible for greeting guests, taking orders, and delivering food and drinks efficiently with high quality guest service. The Server creates a memorable guest experience by collaborating effectively with the other team members to ensure smooth execution of order and delivery.
Job DescriptionCore Values & Expectations:
- Treat all other co-workers with dignity and respect regardless of position.
- Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
- Always be honest. Admit mistakes, learn from mistakes, and move forward.
- Demonstrate an ability to accept constructive criticism and guidance from supervisors.
- Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
- When you don’t know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.
Major Responsibilities/Activities:
- Greets the guest with a positive and professional attitude.
- Anticipates guest needs and offer knowledgeable suggestions about our products and specials to give amazing guest service.
- Takes and delivers orders quickly and accurately.
- Operates POS and properly settles all payment transactions as necessary.
- Upsells our products knowledgably for guest satisfaction.
- Issues receipts and ensures all paperwork is correctly signed and filed.
- Maintains a positive attitude during business regardless of volume to create a great guest experience.
- Keeps a clean, sanitary, and organized workspace throughout each shift.
- Handles multiple responsibilities and priorities on an ongoing basis.
- Other duties as assigned.
Minimum Requirements:
- Preference is given to qualified Santa Ana Tribal members.
- High school diploma or GED required.
- New Mexico liquor server’s license and obtain a Food handlers Card within 90 days of hire.
- Excellent guest service skills a must.
- Good interpersonal, verbal, and communication skills and a Professional appearance.
- Complies with the approved company dress code.
- Must be able to work a flexible schedule, including weekends and holidays.
- Bi-lingual and multi-cultural experience preferred.
- Must possess excellent interpersonal skills. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
- A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
- Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key license.
Essential Mental Functions:
The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Maintains a strict level of confidentiality regarding company information.
- Must be able to work independently and exercise good judgment in handling a variety of situations.
- Must have excellent problem-solving abilities.
- Must be a detail oriented, organized individual with the ability to multi-task.
- Must be able to work in a fast-paced environment.
- Must be able to deal with stressful situations in a professional manner.
- Display strong verbal and written communication skills.
- Proven ability to handle conflict situations.
- Must be a Team Player
Essential Physical Functions:
The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of the position, the employee is frequently required to stand, walk, turn, bend, use hands and fingers to grasp, handle and feel, reach with hands and arms, talk and hear.
- Must be able to walk and stand for extended periods of time.
- Must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds.
- Must be able to work well in fast paced, customer-oriented environment.
- Physical ability to safely perform the essential job functions of the position.
Equipment Used
- Standard commercial restaurant and Kitchen equipment.
- POS
- Smartphones, computers, laptop computers, and other traditional office equipment as required.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate controlled non-smoking environment.