What are the responsibilities and job description for the Hypercare Support Consultant position at SANS Consulting Services, Inc.?
Job Title: Hypercare support functional MFG/SCM Consultant (Order to Cash & Procure to Pay)
Location: Pittsburgh, PA 15219, USA
Work Model: The candidate must have to work from nearest Client office(s) in US
Travel Requirement: Travel to client location to address any business-critical scenario
Only W2 (US Citizenship/ Green Card)
Roles and Responsibilities:
We are immediately looking for a Functional MFG/SCM Consultant having expertise on D365 Oracle ERPs who can support & manage the support of Order to Cash and Procure to Pay cycles (multiple & iterative releases) one after the other
Job Description:
- Bachelor’s degree in computer science, Software Engineering, or related field
- 15 overall experience in IT and 10 to 12 years of relevant experience of consulting/supporting Order to Cash & Procure to Pay cycles on ERP systems
- Hands-on experience and understanding of Order to Cash and Procure to Pay end to end cycles. D365 & Oracle ERPs experience is mandatory
- Significant expert ERP domain knowledge and technology agnostic
- End to end ERP experience (majorly 2 dominant systems: D365 & Oracle)
- Expert in handling Order to Cash and Procure to Pay cycles / tickets to appropriate teams and bring them to closure
- Should have worked as a hyper care support consultant/PM in past on D365 & Oracle ERPs
Mandatory Skills:
- End to end and extensive experience in Order to Cash & Procure to Pay cycles (D635 & Oracle – two dominant ERPs, specifically)
- Hypercare support experience
- Experience of working with Service Now for hyper care support
Good to Have:
- Exposure to Agile – Scrum ways of working