What are the responsibilities and job description for the Customer Support Analyst position at Sanrose Information Services Inc.?
This is 100% onsite work position based in Tallahassee,FL. Apply only if you are willing to relocate
Education: A bachelor’s degree from an accredited college or university in Computer Science, Information Systems, Business Administration, or other related field, or four (4) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable
Certifications: In the field
Required Experience:
1. Experience supporting enterprise software applications;
2. Experience working within a Help Desk, Service Desk, or IT Support environment;
3. Experience using ticket management systems such as ServiceNow, Azure DevOps, Jira, Remedy, or similar platforms;
4. Strong analytical and troubleshooting skills;
5. Excellent verbal and written communication skills;
6. Demonstrated ability to work effectively with both technical and non-technical users;
7. Ability to prioritize multiple competing requests in a fast-paced production environment
8. Experience documenting business and technical issues in a clear, concise manner.
Preferred Experience:
1. Knowledge of IT Service Management (ITSM) principles, incident management, problem management, and change management
2. Proven track record supporting large-scale, phased deployments of custom or greenfield enterprise solutions.