Computer Operations Manager

This is 100% onsite work position based in Celebration, FL. Apply only if you are willing to relocate

Education: A bachelor s degree or master s degree from an accredited college or university in Computer Science, Information Systems, or other related field,

Certifications: Certifications in the field

Required Experience:

Strong IT work experience, including managing team(s) responsible for production and operations support.

Job Specific Knowledge, Skills and Abilities (KSA)

1. Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.
2. Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
3. Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
4. Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.
5. Flexibility: Open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
6. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others.
7. Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.
8. Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.
9. Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.
10. Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.

11. Responsibilities:

    1. Lead and manage the delivery of IT services across the program, ensuring alignment with business needs and service level expectations.
    2. Oversee the deployment, configuration, and lifecycle management of IT assets including desktops, laptops, mobile devices, printer, and servers.
    3. Develop and implement IT service management processes: incident, problem, change, and request management.
    4. Coordinate and support enterprise-wide software rollouts, updates, and patch management activities.
    5. Monitor and improve service desk performance, timely resolution of user issues, and high customer satisfaction.
    6. Ensure compliance with IT policies, security standards, and regulatory requirements across all service delivery activities.
    7. Responsible for reading and following the Department s Procedures and Policies.
    8. Responsible for understanding and enforcing the Department s Policies and Procedures.
    9. Responsible for documenting solutions to Technology issues.
    10. Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
    11. Perform other related duties as assigned.
    12. Ability to lift up to 50 lbs.
    13. Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.

No phone calls please. Apply only via e-mail. No visa sponsorship provided at this time.