Director, Project Management - Patient Support Services

Job Title: Director, Project Management, Enterprise Delivery Office. Patient Support Services

Location: Cambridge, MA or Morristown, NJ

About The Job

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

At Sanofi, we are committed to transforming patient health through the power of science. As a leading global biopharmaceutical company, we go beyond drug development to ensure our therapies are accessible and affordable for patients in need. Our Patient Support Services (PSS) team plays a key role in this mission, providing comprehensive support through reimbursement assistance, financial aid, patient education, and field-based services that help healthcare providers, patients, and caregivers navigate their treatment journeys.

We are seeking an individual who will serve as both the head of the Project Management function and a hands-on project leader for initiatives within the PSS portfolio. This role is the connective tissue between PSS strategy and execution — ensuring the right projects are resourced, governed, and delivered with excellence. Reporting directly to the Head of the newly established Enterprise Delivery Office (EDO), the Director will build and sustain a high-performing, flexible delivery team capable of managing the full breadth of the PSS project portfolio, including product launches, operational improvements, and strategic transformations.

The ideal candidate is a seasoned project management leader with 7 years of Progressive experience in pharmaceutical, biotech, or healthcare — ideally in patient services or commercial operations — who can seamlessly operate at both strategic and tactical levels. They bring proven expertise in building and scaling PMO functions from the ground up, including governance frameworks and portfolio management, while maintaining the hands-on capability to directly lead complex, cross-functional initiatives. As a people leader, they develop high-performing, versatile teams through coaching and mentorship, while building trusted relationships with senior stakeholders through exceptional communication and executive presence. What distinguishes this candidate is their ability to serve as the connective tissue between PSS strategy and execution — translating organizational priorities into disciplined delivery while thriving in the complexity of a matrixed, global, fast-paced environment.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities

PMO Leadership

• Establish and continuously improve PMO governance frameworks, standardized methodologies, templates, and tools across the PSS portfolio
• Maintain a holistic view of the full project portfolio, ensuring appropriate prioritization, resource allocation, and capacity management across the team
• Act as the primary traffic controller for project assignments — balancing workload across the PM team based on portfolio demands and individual capacity
• Develop and deliver executive-level portfolio reporting, providing clear visibility into project health, risks, and strategic alignment
• Define and enforce escalation protocols, ensuring issues are surfaced and resolved at the appropriate level
• Drive continuous improvement in how the team plans, executes, and reports on projects
• Partner with PSS leadership and cross-functional stakeholders to align the portfolio with evolving business priorities
  
  

Project Management

• Directly manage 1–2 initiatives at any given time.
• Lead cross-functional project teams, driving alignment, accountability, and execution across diverse stakeholder groups
• Develop and maintain comprehensive project charters, integrated plans, risk registers, and communication strategies
• Serve as the primary point of contact for senior stakeholders on priority projects, managing expectations and navigating complexity with confidence
• Identify and proactively mitigate risks and dependencies that could impact project delivery
  
  

Team Leadership

• Directly manage a team of Project Managers, fostering a collaborative, high-performance team culture
• Provide coaching, mentorship, and development support to build team capabilities and career growth
• Serve as the escalation point for the PM team, removing barriers and enabling effective project delivery
• Cultivate a team mindset of flexibility and shared ownership — where any PM can step into any project type based on portfolio needs
  
  

Strategic Partnership

• Build strong, trusted relationships with PSS leadership, franchise teams, and cross-functional partners across PSS
• Represent the PSS Enterprise Delivery Office in key governance forums and leadership discussions
• Contribute to the broader PSS strategy and ways of working
  
  

About You

Basic Qualifications:

• 7 years of progressive project/program management experience or a related field.
• Demonstrated experience building or leading a PMO function, including governance design and portfolio management
• Strong pharmaceutical, biotech, or healthcare industry experience, preferably in patient services, commercial operations, or franchise operations
• Proven ability to balance strategic oversight with hands-on project execution
• Exceptional stakeholder management skills, with experience influencing and communicating at the executive level
• Strong organizational, analytical, and problem-solving skills
• Proficiency with project management tools and methodologies
• Ability to thrive in a matrixed, global, and fast-paced environment
  
  

Preferred Qualifications

• Experience managing product launches in a pharmaceutical or patient services context
• PMP, PgMP, or equivalent project management certification
• Familiarity with Agile and hybrid delivery methodologies
  
  

Travel Requirements

• Up to 10% travel required to various team meetings and conferences.
  
  

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or a lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs, and at least 14 weeks’ gender-neutral parental leave.
  
  

Sanofi US Services and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.