What are the responsibilities and job description for the Associate Director, US Patient Support Services Affordability Lead position at Sanofi?
Job Title : Associate Director, US Patient Support Services Affordability Lead
Location : Cambridge, MA, Bridgewater, NJ
About the Job
Sanofi's Dupixent Patient Support Services offers a comprehensive set of resources to support patients, their caregivers, and healthcare providers. The Program provides resources to patients on product education, access to therapy and adherence support via the Program's Clinical team. The Program's Operations team provides support to healthcare providers to assist their patients accessing prescribed therapy. The Patient Support Services program is provided by a contracted business partner. Sanofi's Dupixent Patient Support Services works within an Alliance with Regeneron Pharmaceuticals.
The Associate Director, US Dupixent Patient Support Services Affordability Lead reports to the Senior Director, PSS Patient Facing Programs. This role will work closely with the US Dupixent Patient Support Services team, the US Dupixent Program Performance team and is responsible for the management of the day to day affordability / reimbursement operations of the program and the subcontracted workforce in the affordability / reimbursement capacity.
We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.
Main Responsibilities :
- Vendor management, including review of vendor SLAs, surveys, KPI reviews and EBR presentations.
- Develop and maintain platform subject matter expertise aligned with affordability personas / capabilities / process flows - (eg. : Benefits Verification Specialists, Patient Assistance Program (P.A.P.), Quick Start Program, Copay Program, electronic Benefits Verification (eBV), electronic Prior Authorizations (ePA), etc.)
- Daily monitoring of affordability related analytics, dashboards, platform queues, etc.
- Ensures affordability / reimbursement SOPs, Knowledge Documents and Call Guides are up to date, accurate and meet Sanofi requirements.
- Manage and improve quality standards of program correspondence, resources and materials associated with affordability.
- Represents team at review committee focused on affordability, as needed.
- Work with field teams and multiple cross-functional teams to identify and resolve issues.
- Collaborate closely with US Dupixent Program Performance peers focused on optimizing affordability initiatives and opportunities.
- Function as team lead for affordability innovation projects and initiatives.
- Collaborate across the alliance to ensure alignment and provide updates as appropriate.
- Manage select projects to ensure they are completed in a timely fashion and within budget.
- Collaborate with cross functional colleagues to optimize the promotion of the Dupixent MyWay program and available resources.
About You
Basic Qualifications
Preferred Qualifications
Why Choose Us
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
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Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing : a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
US and Puerto Rico Residents Only
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
