What are the responsibilities and job description for the RMA Coordinator position at Sanmina Corporation?
Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina Corporation provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive and clean technology sectors. Sanmina Corporation has facilities strategically located in key regions throughout the world.
RMA Coordinator
Job Purpose:
The RMA Coordinator under general supervision coordinates the Return Material Authorization (RMA) process. Verifies the accuracy of sales orders. Analyzes material requirements for RMA orders to plan and schedule repairs. Updates databases and prepares appropriate paperwork. Audits and reconciles inventory discrepancies. Updates customers on status of returns. May resolve A/R issues. May provide Customer requested Reports. May order parts needed to repair the returned product.
Nature of Duties:
- Log and process all RMA requests
- Process RMA requests through factory for repair/replacement
- Communication with Program Management on status until closed
- Help in maintaining and establishing processes and procedures to ensure that RMA’s are processed and closed in a timely manner
- Efficiently prioritize and manage multiple requests simultaneously
- Escalate problems as appropriate
- Maintain accurate records and monthly reports, documents processes as needed
- Driving cost reductions through product and process improvements
- Continuous quality improvement in Rolled Throughput Yield (RTY)
- Collection of data and the correlation of failures, driving the actions required to solve the issues to root cause.
- Ensures the product is exceeding our customer requirements of quality, reliability, and our internal goals of cost and delivery
- Duties as assigned
- Must be able to sit, stand, walk, and bend for long periods of time
- Overtime is a must
Education and Experience:
- 5 years of experience in electronic manufacturing environment preferred
- Working Knowledge of Six Sigma and Greenbelt Tools
- Extensive knowledge of Wave Solder, SMT & Electronic manufacturing processes
- Experience handling and testing of RF components
- Detail oriented
- Highly Proficient in Microsoft Excel
- Must be able to communicate in both written and spoken English
Sanmina is an Equal Opportunity Employer
This is an ITAR facility and applicant must be a US Citizen or a lawful permanent resident.