What are the responsibilities and job description for the Software Engineering Manager -UCaaS (Remote) position at Sangoma?
Engineering Manager - UCaaS
At Sangoma, you don’t just contribute code, you own outcomes. We build the technology that keeps businesses connected. From UCaaS and CCaaS to VoIP and hybrid communications, we power the conversations that drive growth for organizations of every size. We are builders, partners, and problem solvers. We move with purpose, win as a team, and take ownership of results. We are seeking an Engineering Manager who wont just oversee delivery, they will drive outcomes. Remote but best candidate will be located in either Central or Eastern time zone.
Your Role:
- Lead senior software and infrastructure engineers responsible for the performance, reliability, and evolution of our UCaaS voice platform
- Partner with Product Management to define goals, set priorities, and translate strategy into execution
- Drive planning and delivery of new features and services while maintaining operational excellence
- Coach and develop engineers through regular 1:1s, performance feedback, and structured growth plans
- Lead sprint ceremonies, status reviews, and execution rhythms that create clarity and accountability
- Champion best practices in infrastructure as code, reproducibility, automation, and observability
- Stay hands-on by guiding architecture decisions and contributing to complex troubleshooting when needed
- Strengthen monitoring, alerting, and system visibility across our VoIP environment
- Ensure voice infrastructure is highly available, scalable, and resilient
- Support escalated technical issues and participate in an on-call rotation (approximately one week per month)
- Lead a high-performing remote team with trust, ownership, and clear communication
- 5 years of software, infrastructure, SRE or platform engineering experience
- Leadership and initiative
- Ability to lead a remote-work team
- Organized and detail oriented
- Experience working in a Linux or UNIX-like environment
- Experience with Infrastructure as Code tooling, such as Ansible or Docker
- Relational Databases such as MySQL or PostgreSQL
- Experience with version control using Git
- Experience using or building observability stacks, such as Grafana, Loki, Prometheus, Datadog or Nagios
- English fluency and strong writing skills
Skills that would be helpful, but not required:
- Experience with cloud infrastructure such as AWS or OpenStack
- Proficient with VoIP (SIP, RTP and other real-time communication protocols)
- Proficient with telephony platforms; any of FreeSWITCH, OpenSIPS, Kamailio or Asterisk
- Experience with programming languages such as PHP or Lua
What We Offer:
- Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
- Matching 401K program - 100% match on 4%.
- Employee Stock Purchase Plan after one year of service.
- Flexible Time Off & Company Holidays
- Entrepreneurial work environment partnered with high growth career opportunities
Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?
Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.